Sr. Principal Program Lead, Total Rewards


The Total Rewards team, in Chick-fil-A's People Department, serves as a strategic partner to the Support Center. Specifically, this position is responsible for the design, implementation and communication of compensation programs ensuring they are competitive, sustainable, scalable, and supportive of the company's rewards philosophy. This position will assist in developing a sustainable rewards function to support ongoing organization growth.


  • Assesses processes, policies and systems, recommends improvements to programs, services and processes, and implements those recommendations
  • Collaborates with leadership in development of the total rewards strategy
  • Facilitates discussions with leadership to effectively evaluate jobs and determine the appropriate placement in the job level structure
  • Partners with Talent Consultants to provide consultation on compensation program and policy matters
  • Provides consultation and support to leadership on compensation matters, proactively identifying issues and proposing solutions and recommendations
  • Collaborates with the compensation team to evaluate and determine appropriate target compensation for jobs below the Sr. Leadership level
  • Serves as a resource for rewards issues for all staff
    • Provides information to leadership with respect to current legislation pertaining to rewards programs
    • Interprets existing and proposed statutory requirements governing the company's compensation administration and tracks statutory changes that impact the organization's effectiveness; assists in the development of proactive strategies and implements processes to ensure continued compliance with all regulatory requirements
    • Provides expertise and advice to all staff and leadership on interpretation, development, and revision of policies, procedures and compensation programs
  • Partners with the Culture team in delivering information on the Talent Management System as part of on-boarding new staff
  • Designs and implements employee and leadership understanding of compensation related programs and practices through ongoing communication and training
  • Partners with the finance department to ensure adequate estimates and forecasts for compensation related programs
  • Manages difficult situations requiring tack and professionalism
  • Provides information to staff via verbal and written and verbal communication
  • Develops policies and procedures for the administration of reward programs



Minimum Qualifications

  • College degree
  • 10+ years of experience in compensation in a corporate or consulting environment including design, implementation, and communication of compensation programs
  • Strong executive presence with the ability to effectively push back and challenge leadership at all levels
  • Excellent analytical skills
  • Strong collaboration, communication, and interpersonal skills
  • Excellent presentation skills, inter-personal skills, communication skills and team-based project experience
  • Strong attention to detail
  • Ability to work well in a team environment
  • Sound knowledge of labor laws and other legislation related to rewards
  • Excellent interpersonal, communication, and decision-making skills
  • Results orientation
  • Positive orientation towards difficult challenges

Preferred Qualifications

  • CCP certification
  • PHR or SPHR certification
  • Prefer college degree in Business, Finance or Human Resources

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Bachelors Degree


Prefer college degree in Business, Finance or Human Resources

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