Lead Business Analyst, Payroll & Labor


As a Lead Business Analyst, you will join a team responsible for supporting Chick-fil-A's Restaurant Payroll and Labor Solutions. In this role, you will manage the platforms that our Chick-fil-A Owner/Operators and Team Members use for time and attendance.

In this role, you will also serve as a liaison between the Financial Services team and the Information Technology Department, and work with internal software engineers and external vendors to provide technical solutions that meet our user needs. As you learn more about the industry, technology trends, and increase your technical skills, you will become a technical subject matter expert in the areas you support. You and the team will strategically provide helpful insights, new tools, and capabilities to the business.


  • Serve as a trusted IT advisor across many areas of the business including Financial Services, Operations, Enterprise Analytics, and Restaurant Owners and Team Members
  • Leverage technical understanding and business acumen to translate high-level business requirements into functional and technical specifications for the IT organization and outside vendors and manage changes to those specifications
  • Working with various business partners and outside vendors, build strategy and drive execution of labor-related data and analytics offerings
  • Effectively communicate with others to understand specific processes, deliver technical and functional requirements, and define success criteria
  • Manage multiple projects, tasks, and budgets of varying sizes and complexities
  • Assist in integration and user acceptance testing
  • Support the development of training and implementation materials, partnering with the communications team
  • Manage/validate the implementation process and provide post-implementation support to business users and restaurants
  • Initiate and facilitate collaboration between business areas and technology teams
  • Drive decisions and determine compromises to keep projects moving forward
  • Demonstrate awareness of business opportunities to streamline processes with automated solutions, both internally and externally

Minimum Qualifications

  • Proficient writing SQL queries
  • Builds strong relationships with others and values the opinions and strengths of teammates
  • Ability to manage multiple projects and responsibilities, utilizing agile/sprint methodology for work management, and continually prioritizing what's most important
  • Pursues continual improvement and exhibits personal drive for excellence
  • Strong analytical and problem-solving skills
  • Strong written and oral communication skills
  • Servant spirit with strong sense of stewardship
  • Attention to detail
  • Travel: up to 5-10%

Preferred Qualifications

  • Familiarity with and understanding of payroll and labor software environments within the retail and/or restaurant industry
  • Experience developing reports and visualizations with BI tools such as Tableau, Qlik, etc.
  • Experience working on projects and/or product development in a software engineering organization
  • Experience managing a software implementation and rollout
  • Ability to understand data models, REST APIs, and data flows through systems
  • Chick-fil-A Restaurant experience, or general familiarity with restaurant operation, particularly managing payroll and labor/productivity

Minimum Years of Experience


Required Level of Education

Bachelor's Degree


Industrial Engineering, Electrical Engineering, MIS, Computer

Minimum GPA (4.0 Scale)


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