Business Services Analyst III, Chick-fil-A HELP Desk

Overview

Are you ready to provide support within one of the strongest companies in America? Do you want to work in a help desk environment that focuses on an amazing experience for the customer and the employee? We are looking for friendly, enthusiastic people who enjoy serving others, are highly motivated, work well under pressure, and multi-task well.

As part of Chick-fil-A HELP, our service desk environment offers cutting edge technology, an on-site mock restaurant training facility, a professional work culture and many perks above other help desks. The Business Services team is responsible for providing support to Chick-fil-A Owner/Operators in the following areas: Supply Chain, Marketing, Payroll, Treasury, Facilities & Equipment, and Restaurant Training.

In this role, you will serve as a key representative of the Business Services team, analyzing data and providing insights to Chick-fil-A HELP and its business partners in various departments across Chick-fil-A. You will help drive operational effectiveness by process improvement, strategic thinking, and collaboration. A goal of this work is to help make it easy for Operators and Staff to get answers, solve problems, and identify opportunities.

Responsibilities

The Business Services Level III analyst is responsible for the following:

  • Initiate and facilitate collaboration between business partners and Business Services team, staying abreast of new trends and innovations in Marketing, Payroll, Treasury, Supply Chain, Restaurant Training, and Facilities and Equipment
  • Communicate, partner, and influence all stakeholders through regular meetings
  • Proactively analyze support data to demonstrate awareness of business opportunities to streamline processes with automated solutions, both internally and externally, identifying trends and providing problem analysis
  • Track impact of new initiatives on support and operations by working closely with project managers and service managers
  • Track vendor performance and work to build strong relationships with their support teams
  • Represent the Business Services organization for platforms and systems owned by different departments
  • Evolve knowledge articles by being a Knowledge Domain Expert for assigned areas
  • Proactively provide support and reporting for tests and pilot rollouts, to include meeting with supported departments to discuss support budget for new projects
  • Drive decisions and determine compromises to meet business objectives
  • Manage problem tickets through the lifecycle, partnering with Business Services team


Minimum Qualifications

  • Bachelor's degree
  • 2 years of Customer Service experience
  • Ability to work independently with minimal supervision
  • Strong analytical and problem-solving skills
  • Effective critical thinking skills
  • Strong interpersonal skills
  • Good written or oral communication skills
  • Servant spirit with a strong sense of stewardship
  • Attention to detail
  • Good documentation skills
  • Self-motivated, works well under pressure and able to multi-task
  • Willingness to travel up to 5 %


Preferred Qualifications

  • 2 years of experience in call center or help desk environment
  • Previous Chick-fil-A or other quick service restaurant experience


Minimum Years of Experience

2

Travel Requirements

0%

Required Level of Education

Bachelor's Degree


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