Supervisor of Accessibility Services
In this newly created role, the Supervisor of Accessibility Services will champion Accessibility & Accommodation (ADA) services at the Wrigley Field Campus. This role will be responsible for ensuring best-in-class service is provided to all guests, regardless of their needs. The Supervisor will serve as the single point of contact for all issues and questions related to game and event Accessibility and will be part of the Guest Services function.
- Serve as the point-person for questions, concerns, and suggestions from guests related to accessible seating and services at Wrigley Field for all games and events. Follow up with customers in-person, by phone, via email, or in writing.
- Lead the Accessibility Ambassador team; oversee the recruiting, selection, training, and performance management of Accessibility Team members.
- Search out, spearhead, and/or initiate additional services for guest with accessibility needs. Ensure new services are properly communicated to Associates and guests.
- Develop and maintain accurate information on Accessibility Services for the Cubs website, Associate Handbook, and any other necessary materials.
- Remain current on Accessibility laws and work closely with Legal and Event Operations leadership.
- Serve as an ambassador of the Cubs to fans with accessibility needs by visiting them at their seats and through participation in community events.
- Provide ongoing staff training in the areas of accessibility compliance, seating, parking, transportation and services to include all of Event Operations, Ticket Sales/Services Representatives, Ticket Sellers, Fan Services, etc.
- Minimum of a two-year AA degree or educational equivalent in the areas of Business, Hospitality, Human Resources, or other related fields.
- Minimum two years of experience in customer service, hospitality, or an event venue, with preferred experience working with disability services.
- Excellent organizational and time management skills; proven ability to handle high volume of detailed work, prioritize assignments, and follow up on issues in a timely manner.
- Demonstrated passion and ability to deliver best-in-class service to internal and external clients.
- Knowledge of Microsoft Office software required.
- Ability to work non-standard hours, including evenings, weekends, holidays, and overtime as needed.
- ADA Coordinator Certification or similar training.
- Experience with ABI scheduling tool, ISS event management software, and Salesforce.
- Knowledge of Wrigley Field and the historical and physical features of the ballpark.
The Chicago Cubs are an Equal Opportunity Employer
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The Chicago Cubs are a professional baseball team and one of two remaining charter members of Major League Baseball’s National League. Cubs fans can watch the action live at Chicago’s historic Wrigley Field or at away games across the country. Fans can get the latest news on players and events at the yearly Cubs Convention or by reading Vine Line—the official Cubs magazine.
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