Security Services Ambassador

The Security Services Ambassador plays a vital role in delivering best-in-class fan experiences to guests of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and welcoming. Through the lens of service, this position will be focused on safety, policy and upholding the Cubs Code of Conduct while creating “Marquee Moments” for our loyal fans. Success will be measured via supervisor evaluations, peer and guest feedback, and secret shops.

REPORTS TO Assistant Director, Event Operations and Security

RESPONSIBILITIES

  • Deliver best-in-class guest service through all touch points via the Cubs service brand, “Marquee Moments”
  • Assist guests with security screening, bag checking, greeting and locating seats, and answering questions about Wrigley Field
  • Resolve guest concerns and special requests within the framework provided via the handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”
  • In promoting a safe and enjoyable experience, identify, respond to, and report safety risks, inappropriate behavior or medical situations through functional hierarchy
  • Assist in delivery of order maintenance and act as on-scene authority in situations where conflict or disorder may arise
  • Using knowledge of Wrigley Field and Cubs history, engage fans and guests to deliver exceptional service
  • Perform additional responsibilities as needed and as directed by supervisory personnel

REQUIRED QUALIFICATIONS

  • Demonstrated ability to create unique personal interactions
  • Demonstrated verbal and communication skills
  • Ability to work the minimum number of events per season
  • Demonstrated ability to address and resolve conflict including but not limited to verbal and physical tactics
  • Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets and give appropriate directions
  • High school diploma or GED
  • 18 years or older by Opening Day

PREFERRED QUALIFICATIONS

  • A passion for Wrigley Field and its unique history
  • Demonstrated positive attitude and initiative
  • Demonstrated ability to thrive in a team setting
  • Ability to work under stress
  • Responds well to coaching and feedback
  • Prior experience in a Security or Guest Services Function
  • State issued PERC card or other formal Security Training
  • Prior experience operating metal detection equipment

The Chicago Cubs are an Equal Opportunity Employer


See Inside the Office of Chicago Cubs

The Chicago Cubs are a professional baseball team and one of two remaining charter members of Major League Baseball’s National League. Cubs fans can watch the action live at Chicago’s historic Wrigley Field or at away games across the country. Fans can get the latest news on players and events at the yearly Cubs Convention or by reading Vine Line—the official Cubs magazine.


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