Premier Experiences Concierge

ROLE

The Premier Experiences Concierge plays a vital role in delivering best-in-class fan experience to premier guests of Wrigley Field. The ideal candidate will be consistent, energetic, engaging, passionate, personable, proactive and welcoming. Through the lens of service, this position will be focused on the Premier Guest Experience and creating “Marquee Moments” to our premier fans. Success will be measured via supervisor evaluations, peer and guest feedback, and secret shops.

RESPONSIBILITIES

  • Deliver best-in-class guest service through all touch points via the Cubs service brand, “Marquee Moments”
  • Assist suite and club guests by checking tickets, greeting, locating seating and answering questions about Wrigley Field offerings and policies
  • Prepare suites and club spaces prior to ballpark opening and preform quality control
  • Resolve guest concerns and special requests within the framework provided via the handbook and training, while upholding the “Wrigley Field Fan Code of Conduct”
  • In promoting a safe and enjoyable experience, identify and report inappropriate behavior, safety risks or medical situations through functional hierarchy
  • Using knowledge of Wrigley Field and Cubs history, engage with premier fans to build relationships and deliver an elevated level of service
  • Perform additional responsibilities as needed and as directed by supervisory personnel

REQUIRED QUALIFICATIONS

  • Demonstrated ability to create unique personal interactions
  • Demonstrated verbal and communication skills
  • Ability to work the minimum number of events per season
  • Able to perform the following physical tasks: bend, squat, kneel, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time, assist guests up and down stairs, wipe down seats in sections daily, distribute promotional items, scan tickets and give appropriate directions
  • High school diploma or GED
  • 18 years or older by Opening Day

PREFERRED QUALIFICATIONS

  • A passion for Wrigley Field and its unique history
  • Demonstrated positive attitude and initiative
  • Demonstrated ability to thrive in a team setting
  • Ability to work under stress
  • Responds well to coaching and feedback
  • Prior experience in a Guest Service Function
  • Experience working in a professional setting

The Chicago Cubs are an Equal Opportunity Employer


See Inside the Office of Chicago Cubs

The Chicago Cubs are a professional baseball team and one of two remaining charter members of Major League Baseball’s National League. Cubs fans can watch the action live at Chicago’s historic Wrigley Field or at away games across the country. Fans can get the latest news on players and events at the yearly Cubs Convention or by reading Vine Line—the official Cubs magazine.


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