Facilities Quality Control Supervisor, Seasonal, Hourly
The Facilities Quality Control Supervisor is tasked with performing tasks focused on improving the Facilities Operations at Wrigley Field and on the surrounding campus. This role includes performing audits/inspections, the development and implementation of a Vehicle Management Program, dispatch desk responsibility, serving as the point of contact for major event quality control, and partnering with management for policy and process development.
- Work with the work group leads and independently to develop audit/inspection programs for specific components of the operation
- Develop and execute audit schedules
- Develop technology to more efficiently conduct audits and produce user reports
- Develop and manage a standard vehicle training program – approved users must complete the program
- Develop campus-wide vehicle use policies
- Assign out vehicles to approved users
- Implement "Rules of the Road" around campus which includes installing signage, lanes, safety equipment, etc.
- Manage the performance of vehicle maintenance, cleaning, parking, charging, fueling and overall use readiness
- Work with external parties to approve their use of vehicles on campus
- Implement a Key Distribution System using advanced technology
- Create and maintain a master list of inventory (owned & 3rd party)
- Contract a rental agreement with a provider(s) for preferred pricing on rentals
- Assess technology available in the marketplace (GPS Tracking, speed controls, etc.) to improve the program
- Work with management on developing a radio communication protocol
- Work with management on developing a process to tie the ISS and BigFoot systems together
- Utilize effective communication on the radio to deploy Facilities staff and 3rd Party trades to needed areas
- Monitor security cameras to proactively identify needs around the ballpark (i.e. spills, full garbage cans, trash on floors, etc.)
- Monitor weather radar and notifications to look for approaching precipitation, strong winds, etc. Manage the communication process to address weather issues.
- Monitor Big Belly trash notification system to monitor emptying needs around the ballpark
- Monitor historic scoreboard updates to ensure accuracy for game stats reporting
- Learn to perform key Facility functions that may be necessary during an event including:
o Restroom / Common Area Cleaning
o Restroom Supply Re-Stocking (Soap, Paper Towels, Trash Bags, Toilet Paper, etc.)
o Stanchion Setup
o Batting Cage / Machine Setup
o Field Setup (Softball Game, Clinic with Field Bases, etc.)
o Table / Chairs Setup
o Magnetometer Setup
- Establish self as Facilities Point-of-Contact to the Event Operations Team to handle any issues or needs that arise during major events
- Attend planning meetings as needed
- Audit Event Needs Document to ensure all tasks are effectively completed prior to the event
- Manage Facilities Non-Game Event Inventory – Pitching Machine, Balls, Bases, etc. to ensure product is always available and ready for use
- Work with functional leads to develop a list of Policies and Procedures to assist on
- Job shadow work groups as work is being performed to document and photograph the process
- Formalize observation notes into a standard Policy & Procedure document and work with functional leads for review and approval
- Maintain a central repository of documentation
- Able to perform the following physical tasks: bend, squat, kneel, twist, climb flights of stairs, walk on uneven ground, walk/run up and down ramps, walk and stand for extended periods of time.
- Must be able to lift and carry at least 20 lbs. on a regular basis.
- Demonstrated ability to address and problem solve.
- Demonstrated ability to disseminate and communicate unique personal interactions.
- Demonstrated verbal and written communication skills.
- Must be able to lead numerous projects in an effective manner.
- Must have the ability to effectively adapt to work environment that is in constant change due to weather.
- Must be proficient in Microsoft Office suite of products.
- Must be able to work nontraditional hours to include evenings, weekends and holidays as needed.
- Must be available to work from February – November.
- General equipment repair and maintenance knowledge.
- Associates degree from an accredited college.
- A passion for The Cubs and its unique history.
- Ability to thrive in a team setting and work under stress.
The Chicago Cubs are an Equal Opportunity Employer
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The Chicago Cubs are a professional baseball team and one of two remaining charter members of Major League Baseball’s National League. Cubs fans can watch the action live at Chicago’s historic Wrigley Field or at away games across the country. Fans can get the latest news on players and events at the yearly Cubs Convention or by reading Vine Line—the official Cubs magazine.
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