Veterinary Care Representative
Our Opportunity
Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you!
Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Veterinary Care Representatives to join our award-winning organization.
In this role, you should be comfortable working from home and reside within a commutable distance to one of our clinics in the Houston, Dallas-Ft. Worth, or Austin areas of Texas. Starting wage is $17.50 / hour with opportunities to learn and further develop your skills while primarily working remotely!
We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus!
What You’ll Do
- Field inbound contacts for all local practice dials and 877 CVC dials from prospective clients, medical practices, pharmacists, vendors, and other callers in a professional and courteous manner.
- Assist with scheduling new or existing patient, sick, wellness, surgical, and urgent appointments for clients at various clinical locations while adhering to clinical guidelines and client preferences.
- Engage with customers (clients) on a variety of topics in a (virtual) call center environment ranging from assistance with existing appointments (rescheduling, canceling, or changing), answering questions about services provided, and helping problem-solve (within scope) when appropriate.
- Conduct outreach for Prior Medical Requests (PMRs) authorization and client/appointment follow-ups.
- Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution.
- Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike.
- Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow.
- Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration.
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What You’ll Need
- 1-3+ years of small animal veterinary experience or equivalent industry experience.
- Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Display skill in computer usage for data entry and efficient internet browsing to assist customers.
- Ability to adapt to change with the business needs of the company
- Flexibility to shift schedule and work overtime as needed by the business unit
- Dedication to maintain confidentiality and secure critical information
- Be willing and able to pass a background check
Technical Requirements
- Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience.
- Work area acceptable for webcam use.
- A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm.
- You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
- Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include:
- A smartphone or tablet on which the Okta mobile app can be downloaded.
- A cell phone that can receive SMS messages and phone calls.
Work Location & Arrangement:
- Hybrid Model: Ability to go in-person to local clinic (periodically as needed).
- Remote: This role IS a remote role but will sometimes require in person engagement and attendance at our clinic locations
Why Chewy?
It's not just about us. It is also about what you get. That's why in Chewy Veterinary Care, you are empowered to become your best.
- YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their points of view to deliver on our mission, making them remarkable.
- YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best – no matter your role or location.
- YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do.
- YOU WILL GET SUPPORT: When you join Chewy, you will have ongoing training and development, resources, and opportunities to become your best.
- YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate Chewtopians who are making an impact every single day.
The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members will be eligible for an annual PTO. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) and are eligible for additional unplanned unpaid time off (UTO)Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, an annual bonus potential, new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
We offer the following benefits for our team members:
· 20% Chewy.com Discount
· Medical, Dental, Vision, FSA and HSA (eligibility on the 1st of the month following date of hire)
· Life and Disability Insurance
· 401(k) with company matching
· Wellness benefits through Wellbeing @Chewy
· Employee Assistance Program (EAP)
· Paid Time Off: Team members are eligible to accrue up to 80 hours of PTO their first year
· Subsidized child, adult, and pet backup care through Care.com
· Discounts on many items through the LifeMart Discount platform
· The option to sign up for Payactiv’s Earned Wage Access program and access a portion of the money you’ve already earned, before your regular payday!
· Opportunity for wage increases starting after 3-months of service
· Referral Bonuses - $500 per referral
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Fulfillment Centers and Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Remote Work Opportunities
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Pet-friendly Office
- Happy Hours
- Snacks
- Some Meals Provided
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Unlimited Paid Time Off
- Paid Vacation
- Leave of Absence
- Summer Fridays
Financial and Retirement
- Performance Bonus
- 401(K) With Company Matching
- 401(K)
- Company Equity
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
Professional Development
- Promote From Within
- Mentor Program
- Lunch and Learns
- Internship Program
- Leadership Training Program
- Shadowing Opportunities
- Access to Online Courses
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training