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Chewy

Sr. ServiceNow Developer

Boston, MA

Our Opportunity:

Chewy is looking for a Sr. ServiceNow Developer to join our Technology Team based in Plantation, FL, Minneapolis, MN, or Boston, MA. We are seeking a highly motivated individual to be a part of our Internal Tools Team. As a Sr. ServiceNow Developer, you will be responsible for maintaining the ServiceNow application(s).

The Sr. ServiceNow Developer will serve a fundamental role in increasing the ROI of the ServiceNow platform. This person will work directly with the Corporate Systems Technical Product(s) Teams to deliver technical solutions to solve business problems across the organization.

What You'll Do:

  • Experience with integration of ServiceNow, development of no-code/low-code ServiceNow solutions, and understanding of the architecture and business solution development on the ServiceNow platform.
  • Actively participate in agile daily scrums and ceremonies, updating stories daily in SNOW documenting development progress, and collaborating across platform teams.
  • Support and participate in customer requirement workshops, working with product owner/stakeholders to configure requested items and tasks using Flow Designer to manage processes and meet business requirements.
  • Focus on driving maturity of the ITSM, HR, GRC, ITOM, SecOps modules & implementing advanced features.
  • Create and maintain system design and operations documentation.
  • Experience with web technologies (JavaScript, XML, HTML, AngularJS, Restful API, PowerShell etc.) and developing with JavaScript on the ServiceNow platform.
  • Strong understanding of all technical aspects of the ServiceNow implementation including SNOW architecture, Application UI, Process and solution integration, Workflow design/ configuration, Reporting, and Integration components (SSO, LDAP, etc.).
  • Experience with ServiceNow custom application/portal and Information Architecture - ServiceNow Common Services Data structures are a big plus.
  • Create and implement client scripts, business rules, UI Policies, ACLs, and otherwise configure or modify ServiceNow applications to meet business requirements.
  • Ability to provide input to the project’s technical documentation like Architecture Document, Implementation/Deployment plan, Security profile document etc.

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What You'll Need:

  • Bachelor's degree (Computer Science or similar technical field of study preferred) or equivalent work experience
  • 6+ years’ experience supporting the implementation, administration, configuration, and/or development of an ITSM tool.
  • 4+ years’ experience in ServiceNow development – experience should include scripting, tool configuration, design work, technical configuration, and deployment; specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications.
  • 4+ years with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, HTML or HTML 5.
  • Proficient in building complex flows via ServiceNow Flow Designer.
  • Experience building custom applications leveraging out of the box features.
  • Ideal candidate must be self-motivated with a proven track record working with advanced development of ITSM (previous experience implementing virtual agent, predictive intelligence, agent workspace, service owner and vendor manger workspace, and walk-up experience).
  • Ability to create detailed documentation.
  • Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
  • Ability to understand business requirements and convert them into scalable solution designs.
  • Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a successful implementation.
  • Strong presentation and communication skills.
  • Provide subject matter expertise/thought leadership in the ServiceNow platform and technical mentoring including training and guidance of junior staff and administrators.
  • Ability to work in a fast-paced agile environment.
  • Ability to effectively prioritize and execute.
  • Demonstrates the desire and ability to learn and utilize new technologies.

 Bonus:

  • ITIL Foundations Certification.
  • ServiceNow System Administrator Certification.
  • ServiceNow Implementation Specialist Certification.
  • ServiceNow Application Developer Certification.
  • ServiceNow GRC Implementation Certification.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

 

If you have a question regarding your application, please contact HR@chewy.com.

 

To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Client-provided location(s): Boston, MA, USA; Minneapolis, MN, USA; Plantation, FL, USA
Job ID: 4866614
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Remote Work Opportunities
    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Unlimited Paid Time Off
    • Paid Vacation
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
    • Company Equity
    • Relocation Assistance
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

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