Our Opportunity:
Chewy is seeking a Sr HR Specialist to join our team in the Plantation, FL office. We are looking for highly motivated individuals who thrive on being trusted partners for our employees. This is a unique opportunity for HR professionals to gain more exposure to the full employee life cycle at Chewy, where you will be empowered to make a difference for our employees.
What You’ll Do:
- Interact with and guide employees via inbound calls, live chats, social media, and other platforms to answer all inquiries using HR knowledge and expertise. Perform research as needed to fully resolve inquiries
- Provide suggestions on the enhancements of our current service offerings, service center programs, guidelines, or procedures that impact our employees
- Identify moments that matter in the employee lifecycle and provide action plans to leaders on creating a memorable and positive experience
- Maintain the confidentiality of all information, protect the assets of the Company, report non-compliance and adhere to all applicable federal, state and local laws and regulations, and company policies and procedures
- May develop queries; generate and distribute reports
- Develop standards and Standard Operating Procedures, to support HR Operations and Team Member Services
- Maintain appropriate records, files, documentation, etc.
- Assist with HR special projects and performs other duties as assigned
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What You’ll Need:
- Bachelor’s Degree in Human Resources or related discipline preferred
- SHRM-CP or PHR Certification preferred
- Minimum of 1 - 3+ years of HR experience (HR Generalist within service delivery or operations experience highly preferred)
- Experience preferably working in an HRIS system (Workday, ServiceNow, Kronos, or Greenhouse preferred)
- Customer service focused, have a passion for process improvement, be self-motivated and able to work both independently and in a team environment
- Proficiency with Microsoft Office products; specifically, Word, PowerPoint and Excel
- Be a self starter, have a strong sense of ownership and attention to detail
- Demonstrated ability to multi-task and perform well in a face paced environment
- Strong time management, critical thinking and organizational skills
- Superior communication skills (written, verbal, and listening) and strong interpersonal skills
- Excellent analytical, problem solving and troubleshooting skills
- Flexibility to shift schedule as needed by the business
- Proven ability to maintain confidentiality and secure sensitive information
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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