Head Of Merchandising Analytics, Category Management

3+ months agoBoston, MA

Our Opportunity:

Chewy is looking for a Head of Category Management Analytics to join our Merchandising Analytics Team. In this role, you will lead a team of analytics personnel in developing and managing data tools and processes. You will partner directly with Merchandising senior leaders to meet the analytics needs of Category Management and deliver both tools and analyses that improve assortment, customer experience, and financial metrics.

The ideal candidate has proven experience leading analytics teams, building data tools and processes that scale, along with superior analytical, technical, and financial acumen. The ideal candidate excels at both Thinking Big and Operating at Depth, demonstrating exemplary skills analyzing large data sets, partnering with business stakeholders, and turning analyses into actionable insights. This individual is highly proficient in developing and leading cross-functional programs while being able to operate with minimal direction from leadership. Strong written and verbal communication skills are required as this role will lead teams, interface directly with executive leadership, and own prioritization of analytics needs across multiple teams.

What You'll Do:

  • Partner directly with Merchandising senior leadership to prioritize and deliver Category Management analytics initiatives across multiple functional groups and stakeholders  
  • Proactively anticipate the analytics needs of Category Management and build tools and solutions to facilitate insights, data retrieval, and self-serve analytics
  • Lead development of best-in-class measurement frameworks for evaluating assortment, promotion and discount effectiveness, and customer behavior across all dimensions of Chewy’s business
  • Proactively measure and analyze business trends and deliver actionable insights and recommendations to Category leaders and cross-functional teams
  • Lead recurring business reviews to share insights and drive actions to improve customer experience and key strategic metrics
  • Deliver clear data driven insights in both verbal and written form
  • Lead multiple analytics team members in developing reports, managing data processes, and delivering analyses across all categories, vendors, brands, and items
  • Program manage cross-functional initiatives requiring development of data products and driving accountability across Merchandising and non-Merchandising stakeholders
  • Lead analytics and data engineering teams to prioritize and QA development of new data tables, metrics, and products 
  • Mentor, coach, and develop analytics team members

What You'll Need:

  • Minimum of Bachelor’s degree in Finance, Supply Chain, Math, Statistics, Economics or a related degree with analytics and quantitative emphasis; MBA or Masters in Analytics preferred 
  • Minimum 8 years delivering analytics tools and insights in an ecommerce or retail setting
  • Strong leadership skills with minimum of 6 years managing people
  • Strong understanding of Ecommerce and retail strategies across pricing, assortment, fulfillment, and inventory management
  • Exemplary stakeholder management and prioritization skills using systems, processes, and scalable frameworks
  • Proven experience delivering large scale analytics initiatives on tight timelines
  • Exemplary written and verbal communication skills using data to recommend and drive actions
  • Advanced Excel skills (data connections, complex formulas, pivot tables; VBA preferred) 
  • Strong data visualization skills using software such as Tableau or complementary visualization tools
  • Proficiency in SQL and familiarity with cloud-based data storage and extraction processes
  • Thorough understanding of Financial KPIs and P&L statement
  • High degree of proficiency creating and interpreting business metrics, executing complex analyses, and connecting multiple data sources to explain business performance
  • Superior attention to detail and experience building processes to validate data integrity
  • Proven experience leading teams and delivering results in ambiguous and resource constrained environments  
  • Passion for data and an obsession to use data to drive value for customers and business
  • Ability to travel up to 10% of the time


  • MBA, Masters in Analytics, or equivalent advanced academic degree
  • Project Management Certification
  • Advanced technical skills using R, Python, or other programming languages
  • Data modeling experience in Merchandising, Finance, Retail/Ecommerce

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.


If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com


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Job ID: 2901979