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Site Reliability Engineer - ITOC

Pasay, Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the position of Site Reliability Engineer - ITOC located in Makati City, Philippines.

Come join our IT Foundation Platform IT Ops Center where we are driving continuous innovations to improve reliability, scalability and sustainability of Chevron business via Chevron's Digital Transformation. We are seeking a dynamic team player with razor focus on system reliability for our Site Reliability Engineer position to help us achieve our goal of higher returns and lower carbon.

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High- Level Job Description:

The Site Reliability Engineer (SRE) improves and protects the software and systems behind all of organization’s IT services, including management of scalability, availability, latency, performance, security, and capacity, and delivering of software faster, better, and cheaper. From designing & maintaining CI/CD Pipelines in order to build the next generation of IT applications on cloud native platforms, the SRE’s create delighted customers and product innovation by continuous improvement of operational support.

The IT Operations Center serves to drive actions to improve reliability of IT Services, with a focus on Tier 0&1 services.  Join the team and help improve and protect the software and systems behind Chevrons IT services.  You will have the opportunity to work with product line teams across the IT Function. Responsibilities include management of scalability, availability, latency, performance, security, and capacity. You will use your technical expertise to monitor alerts and events, troubleshoot incidents and address remediation so delivery of solutions are reliable, secure, cost efficient and responsive.  You will help lead continuous improvement of operational support; driving towards data driven, self-healing operations.

Responsibilities for ITOC - Site Reliability Engineers include:

  • Use broad full-stack knowledge and experience for proactive incident prevention

  • Improve reliability through utilization of data analytics to proactively identify problem areas  

    • Performance consulting and modelling on existing applications, or new IT Services or applications to be put into production.

    • Tier 0/1 service architectural analysis to ensure appropriate design and safeguards.

    • Analytics on IT reliability and Incidents.

    • Insights and consulting to IT Service Delivery teams on reliability, Incidents, and drive necessary changes.

    • Analysis of full stack technologies implemented to identify improvements for reliability, performance, and reduced cost

  • Serve as lead technical resource during a major incident management response

    • Manage and support Major Incidents RCA actions and track to closure.

    • Assist delivery team in resolving the Major Incidents and conduct root cause analysis.

    • Assist delivery team in implementing the fixes from root cause analysis.

  • Develop proactive and automated resolution and maintenance opportunities

  • Make decisions on scenarios that are not currently covered by existing processes

  • Troubleshoot end to end service from desktop to end user application

  • Find opportunities to avoid future issues by improving logging and creating automated resolutions based on triggers

  • Use Ansible and similar platforms, develop automation to proactively manage the hosting infrastructure, run ad-hoc commands and playbooks to automate tasks

  • Prepare Technology Reliability Engineers to handle any issue encountered, regardless of technology involved

  • Application of new and existing technologies to improve the service reliability

  • Provide consultations for Agile teams on enhance build-in-quality based on Chevron’s infrastructure and available technical stacks

Technical Proficiency in the following areas:

  • Basic understanding of SRE concepts and best practices

  • Scaled Agile Framework:

  • Technical Skills:

    • Leading SRE best practices

    • Implement & Maintain Systems

    • Microsoft Azure Training / Certification

    • Programming or scripting: 

      • Knowledge or experience in any of the following:

        • Ansible, Phyton, Powershell, Shell Scripting KQL, C#, Java, MySQL

        • .NET Framework/.NET Core/Git

        • ADO, CI/CD pipeline

        • Automated testing with Selenium (training or equiv. load testing experience)

        • MS SQL Server Indexing and Performance Management

    • Infrastructure Experience/Certification

      • Network (CCNA, JNCP, ACE

      • Security (PCCSA, CISSP) preferred

      • Basic Linux / Unix Administration - Basic

      • Intermediate/Advanced Windows Server Administration

Skills Proficiency in the following:

  • Analytical Thinking

  • Critical Thinking

  • Ability to multitask to facilitate resolution of multiple incidents at any given time

  • Excellent communication and collaboration skills

  • Learning Agility –

    • Self-motivated and adaptable to learn

    • Demonstrated capability of learning new technologies and procedures particularly new services from cloud providers

  • Knowledge of automation systems/networks/security configuration and deployment

Leadership and Communication Skills

  • Communicates clearly and tactfully

  • Exhibits strong oral and written communication skills including group presentation, facilitation and training skills

  • Self-motivated

  • Must be willing to teach and share all knowledge with team members and other operational teams

  • Demonstrated mentoring or coaching skills for knowledge transfer to team members

Why join Chevron: 

  • Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years

  • Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents

  • Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 

  • Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity

  • Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment

  • Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs

  • Chevron achieves operational resiliency thru the use of technology to enable employees to work from home amidst the COVID-19 pandemic

Relocation option:

Relocation will not be considered within Chevron parameters.

International considerations:

Expatriate assignments will not be considered.

Chevron participates in E-Verify in certain locations as required by law.

Client-provided location(s): Makati, Metro Manila, Philippines
Job ID: 859cc1069aec43d1368049cfb1fd2e9b574491c03d99792e0bdfa40f4c9e14ac
Employment Type: Other