Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.

Chevron is accepting online applications for the Service Associate (Direct Hire Contractor) position through February 24, 2022 at 11:59 p.m. PH Time.

***Note that this is for 1 year contract employment only

Responsibilities for this position may include but are not limited to:

• Works on SAP billing front-end system edits, for orders received by NAL satellite systems. Becomes an expert in all pre-processor edits through SAP.

• Proactively monitors SAP sales orders on a daily basis to ensure that these are invoiced timely and accurately.

• Ensures that daily held up sales orders in SAP are kept at a minimum and issues are raised and resolution coordinated with appropriate groups as E.B.S. Credit, LBST.

• Ensures all cases/issues are closed in a reasonable period of time as determined by service level agreement

• Bl reporting: Manages the creation and distribution of all standard, recurring and ad hoc BI (Business Intelligence) reports as required by NAL sales organization.

• Handles Proof of Delivery Requests coming from Salesforce

• Handles Proof of Delivery and Invoice Matching for Inland Marine Customers

• Monitoring of Payment Status of Inland Marine Customers

• Analyzes customer problems/situations related to invalid entry of master data, pricing master data or billing

• information to determine a resolution. Continuously seeks ways to streamline admin requirements of customers in support of improving process efficiency where appropriate. Improves continual learning I building of expertise on SAP billing and pricing processes.

• Partners with LBST CSAs in support of the sales process and ensure ease for customer that includes special handling requests.

• Special Projects: called on in times of need to assist in customer events, quality improvement teams, and other projects that require billing knowledge.

• Act as a Critical Processor

• Resource person for both billing and pricing processes

Required Qualifications:

• Bachelor's Degree in any business-related course

• Minimum 2 years’ work experience

• Excellent command of English language for both oral and written communication

• Attention to details

• With analytical and problem-solving skills

• Can multi-task and can work independently

• With good attendance record

• Open to be assigned to night shift and to work on a shifting schedule, if needed

Preferred Qualifications:

• With experience in SAP and CRM (Customer Relationship Management) Systems

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidates will work in Philippines under the local payroll system and benefits.

Why join Chevron: 

• Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years

• Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents

• Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 

• Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity

• Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment

• Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs

• Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs

Recruitment Process and Onboarding during COVID 19 pandemic

HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.

Chevron participates in E-Verify in certain locations as required by law.