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Service Associate - Direct Hire Contactor

Pasay, Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City.  With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the Service Associate - Direct Hire Contractor position through February 18, 2022 at 11:59 p.m. PH Time.

***Note that this is for 1 year contract employment only


This role provides business support to the Lubricants Business of Chevron. Transactions handled are for various sales and marketing support functions for North America customers.

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Responsibilities for this position may include but are not limited to:

  • Full accountability and ownership of order tracking process / inquiries for Marketer Served Account (MSA) customers for North America Lubricants Business Unit

  • Perform high level of engagement to stakeholders through email communications and outbound calls for follow ups

  • Analyzes customers’ problems related to order tracking concerns and offer potential resolutions

  • Responsible for SAP order management system and Chevron Business Point (CBP) proficiency

  • Document all customers' inquiries and update resolutions via

  • Collaborate effectively with all work teams based on customer workflow quality improvements (e.g., Direct Account Support, Customer Success, Ordering Journey, Marketer Accounts Support, and Pricing Team)

  • Ensures all cases/issues are closed in a reasonable period as determined by service level agreement

  • Partners with Team Lead / Subject Matter Expert (SME) in Case Quality Review and provides feedback to other MSA Service Associates

  • Participates in process improvement efforts (e.g., customer workflow improvement and process efficiencies)

  • Act as critical processor as part of team's business continuity process

Required Qualifications:

  • Bachelor's Degree in Business or related course

  • Above average communication skills

  • Good eye for detail

  • Highly reliable and team player

  • Can work with minimum supervision

  • Willing to work on a night shift and holidays

Good to have:

  • Experience in order management, supply chain, purchasing or procurement

  • Experience in SAP system

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidates will work in Philippines under the local payroll system and benefits.

Why join Chevron:

  • Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years

  • Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents

  • Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups 

  • Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity

  • Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment

  • Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs

  • Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs

Recruitment Process and Onboarding during COVID 19 pandemic

HR initial phone screening, virtual panel interview, job offer, medical assessment, onboarding and orientation.

Chevron participates in E-Verify in certain locations as required by law.

Job ID: 3727016f047c762ad07f500cb30d0266fe13cc6965bd7d2d71ad26ec4d6e3aaf
Employment Type: Other