Checkout.com

Customer Success Manager

YesterdayRiyadh, Saudi Arabia

We're Checkout.com

Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Binance, SHEIN, Grab, Henkel, Wise, Sony Electronics and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're number 9 on the Forbes Cloud 100 list and on Glassdoor's list of Top 10 fintechs to work for. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.

About the role

Checkout.com is actively looking for an enthusiastic and resourceful Customer Success Manager to nurture and maintain long-term relationships with our Tier-1 merchants and partners. This is a phenomenal opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and the main point of contact to a merchant's pre, during, and post-integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise and guidance to our merchants. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve a winning scenario and promote the value proposition of the company.

The ideal candidate is an independent, hard-working individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

Key Responsibilities

    • Creating merchant-specific account development plans
    • Building high touch, consultative and strong alliances with our merchants through regular and open communications
    • Analyze merchant's performance and provide recommendations to improve the payment flow /revenue
    • Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy.
    • Tracking merchant project results and ensure merchant activities are updated within Salesforce
    • Understanding the intricacies of our products, services, and partner networks thoroughly to demonstrate as needed to meet our merchants' needs
    • Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure a first-class merchant experience
    • Focusing on exceeding strategic and financial targets of our merchants by analyzing active payment products, transaction volumes, and service levels
    • Sharing ideas and feedback on local trends including competitor insights, customer needs, sales, product, and marketing information
    • Take a proactive approach on customer service items and problem-solving

About You
    • 4+ years experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience
    • A strategic problem solver with excellent project management skills
    • Outstanding analytical skills
    • Good knowledge of today's major e-commerce and payments technologies, players, and major up-and-coming trends
    • Customer-focused and able to establish a robust relationship with the assigned customer base
    • Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently
    • Exceptional communication skills and negotiation techniques
    • Degree educated or equivalent
    • Fluent in English and Arabic (mandatory)

What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

#Aspire

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

#Excel

We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

#Unite

We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

Want to see us in action?

Take a peek inside here.

More about Checkout.com

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we've raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We'll be happy to support you.

Client-provided location(s): Riyadh Saudi Arabia
Job ID: checkout-c1595b69-13ca-43af-a0ff-610be1bde5e4

Perks and Benefits

  • Professional Development
    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Paid Family Leave
  • Office Life and Perks
    • Flexible Work Hours
    • Remote Work Opportunities
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Diversity, Equity, and Inclusion Program
    • Company Outings
  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Wellness Program
    • Fitness Subsidies
  • Financial and Retirement
    • 401(K)
    • Pension
    • Performance Bonus
    • Relocation Assistance