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Charles Schwab

Sr Desktop Support Technician

Your Opportunity This is a mid-level position with the Desktop Support group (Field Services) of Charles Schwab & Co., and will focus on supporting the Desktop Support Associates in a large Enterprise Corporate environment. The Field Services group is responsible for ordering, configuring, deploying and resolving technical issues. We are looking for an enthusiast candidate who enjoys a fast pace place to work and has a "can-do" spirit.

What you're good at

  • This position will assist in deploying, troubleshooting, and maintaining equipment for a new service centers at Schwab.
  • System administration of Windows 10 and Mac OS X desktops and laptops, printers, networks, audio/visual equipment, conference rooms and applications
  • Inventory Management - deploy and reclaim computer equipment
  • Assist in computer configuration
  • Troubleshooting to resolution
  • Document work in various tools. (Remedy, Clarity)
  • Identifies opportunities to collaborate locally and across the enterprise to promote organizational goals and visions
  • Provide excellent customer support to Schwab employees.

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What you have
  • The successful candidate will have a Bachelor's degree in technology and/or a minimum 2-3 years' experience supporting technology in an enterprise-wide internal Service Center environment.
  • A working knowledge of PC technical support of the Windows and Macintosh desktop OS (Windows, Windows 10 and Mac OS X) is desired.
  • A working knowledge of SCCM and imaging tools
  • The DSA should demonstrate strong communication skills, including both written and verbal modes.
  • Demonstrate outstanding customer service.
  • Team management experience.

Job ID: CharlesSchwab-51558
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program

This job is no longer available.

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