Sr Desktop Support Technician

    • Colorado Springs, CO

Your Opportunity This is a mid-level position with the Desktop Support group (Field Services) of Charles Schwab & Co., and will focus on supporting the Desktop Support Associates in a large Enterprise Corporate environment. The Field Services group is responsible for ordering, configuring, deploying and resolving technical issues. We are looking for an enthusiast candidate who enjoys a fast pace place to work and has a "can-do" spirit.

What you're good at

  • This position will assist in deploying, troubleshooting, and maintaining equipment for a new service centers at Schwab.
  • System administration of Windows 10 and Mac OS X desktops and laptops, printers, networks, audio/visual equipment, conference rooms and applications
  • Inventory Management - deploy and reclaim computer equipment
  • Assist in computer configuration
  • Troubleshooting to resolution
  • Document work in various tools. (Remedy, Clarity)
  • Identifies opportunities to collaborate locally and across the enterprise to promote organizational goals and visions
  • Provide excellent customer support to Schwab employees.

What you have
  • The successful candidate will have a Bachelor's degree in technology and/or a minimum 2-3 years' experience supporting technology in an enterprise-wide internal Service Center environment.
  • A working knowledge of PC technical support of the Windows and Macintosh desktop OS (Windows, Windows 10 and Mac OS X) is desired.
  • A working knowledge of SCCM and imaging tools
  • The DSA should demonstrate strong communication skills, including both written and verbal modes.
  • Demonstrate outstanding customer service.
  • Team management experience.

At Schwab, “Own Your Tomorrow” embodies everything they do.

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