Senior Product Manager

charity: water is seeking a product leader with a history of successfully driving customer acquisition and retention. As the Senior Product Manager, you will report to the Chief Product Officer and work with a fast-moving, agile development team. You'll partner with stakeholders across the organization to understand our different donor audiences and work closely with our Creative and Marketing teams to build engaging experiences that grow our donor base.

OUR BENEFITS

Health is Wealth

Top-notch Healthcare

Dental & Vision

Flexible Spending Account

Employer-paid Life Insurance

Employer-paid Short and Long- term Disability

Retire in Style

401K and Employer Match

Work hard, Play hard

Unlimited Vacation Policy

(Just get your work done!)

Paid Holidays

Ride the Train

Unlimited Monthly Metrocard

Pursue your passion

After five years, employees are encouraged to take a 4-6 week paid sabbatical to travel, volunteer, learn something new, or follow their personal goals.

Responsibilities

  • Partner with Marketing to grow our monthly giving community, The Spring, by creating and delivering innovative new ways to engage with our audience and show their impact with the goal of increasing LTV
  • Partner with our Data Scientist to derive insights on customer behavior, partner with Marketing to leverage those learnings and improve the donor experience
  • Partner with Design and Development to drive execution for initiatives, communicate the "whys" of different projects, write user stories and prioritize the backlog
  • Define project metrics and ROI goals for initiatives, track performance post delivery and communicate product performance regularly with stakeholders
  • Partner with Finance to project how product initiatives will contribute to overall business goals

Must-haves

  • 5+ years of B2C product management experience
  • Experience with subscription-based business models, acquisition and retention, with a track record of delivering results throughout the funnel
  • Understanding of software testing methodologies and software development lifecycle process
  • Knowledge of A/B testing design and execution
  • Familiarity with web analytics tools (especially Google Analytics)
  • Understanding of web technology fundamentals
  • Previous experience building strategic plans, and working directly with data to drive decisions
  • Strong interpersonal and communications skills with the ability to work well cross-functionally
  • The desire and ability to be thrifty and innovative
  • Experience managing other product team members is a plus

Skills

You're obsessed with the details

You know attention to detail is critical regardless of whether anyone is watching, and you strive for excellence in everything you do. You love the numbers that help you make more intelligent decisions but are also able to wear a creative hat to build experiences that inspire people. When you present numbers, you've got context and math to back them up.

You are a hard worker and you have team spirit

You thrive in a fast-paced environment with people that are constantly looking to innovate, enjoy challenges and demand excellence. We're a small and efficient staff; every person plays an essential role in the organization. You're excited to work cross-functionally with other departments. You enjoy working with others to reach common goals and objectives.

You get things done

You're a multitasking machine and you don't have a problem getting your hands dirty. You follow through on every task, no matter how big or small, and when duty calls you take matters into your own hands. You live for hitting deadlines and understand the importance of keeping on schedule and in budget. You take initiative on projects from the start and know how to bring people together and get things done.

Location

This opportunity is for those located in (or willing to re-locate to) the NYC area only.

Meet the team


Meet Some of charity: water's Employees

Kaitlyn J.

Supporter Experience Manager

Kaitlyn provides customer service and assistance to charity: water’s donors, supporters, and fundraisers. She makes sure all requests are met and all campaigns are kept running smoothly.

Jasdeep G.

Software Developer

Jasdeep works on the charity: water website and handles the donation data, so charity: water supporters can see directly how their contributions are changing lives.


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