Customer Success Representative

Our Customer Success Representative works directly with our entrepreneur customers to answer questions, provide technical support, relay important feedback to the accounting team, and develop new and creative ways to better serve our customers.

Our team members are self-starters who can jump in and learn quickly. Ideal candidates understand how customer service contributes to the overall success of Ceterus. A ridiculously positive attitude and even better set of people skills are musts. Ideal candidates will also be able to handle fast-moving, high-pressured situations while remaining calm and collected.

Being a part of our Customer Success Team affords the opportunity to work and learn many different aspects of our growing company. For more about our team, be sure to check out our core values!

We look forward to hearing from you!

Requirements

  • Strong interpersonal communication skills
  • High level of emotional intelligence
  • Desire to help customers succeed
  • Professionalism
  • Attention to detail
  • Experience with CRM and project management software
  • Comfortable learning new web applications
  • Aptitude for time and schedule management
  • Sensitivity to confidential matters

The following skills are a plus:

  • Experience using QuickBooks Online
  • Bookkeeping experience

Benefits

How We Take Care of Our People:

Without our team members, our mission would simply be an idea. We recognize and value this contribution, and believe in showing our appreciation to our growing Charleston team.

Top-Notch Medical Benefits:

Including industry-leading medical, dental, and vision plans — and many more benefits that allow our team members to prosper.

Employee Stock Options:

Do you work better with a little skin in the game? Us too. To that end, we offer competitive options for our team members to plan for the future with us.

Flexibility:

We admire our team members’ ability to deliver results. Because of that, we offer team members the independence to decide when and where they’ll work. This includes self-managed, unlimited paid time off and paid holidays.

An Environment that Works:

We believe every way we can empower our team members to succeed allows us to better serve our customers and our mission. Enter our next-generation, pet-friendly workspace, with an on-site gym, lunch prepared fresh daily, and a casual atmosphere, to boot.

Let’s Get Social:

We believe a close team is a strong team, so bringing our people together to celebrate and socialize is important to us.


Meet Some of Ceterus's Employees

Michelle H.

Customer Success Representative

Working remotely, Michelle is the point of contact and solution-finder for Ceterus’ clients. As the friendly face of the brand, Michelle fosters and maintains trusting relationships with her clients.

Michael M.

Sales Associate

Michael works with small business owners on a day-to-day basis to assist them with their accounting and bookkeeping chores, thereby freeing up their time to improve their businesses.


Back to top