Account Manager

    • Charleston, SC

ABOUT US

Ceterus is here to empower small business entrepreneurs. Our focus on driving small

business success pairs a rich understanding of accounting and financial analysis with

an emphasis on development of user-friendly, sophisticated technology.

Our core values and the diverse makeup of our world class team drive our organization

forward.

JOB SUMMARY

Ceterus is seeking an ambitious and dynamic individual to join our team as Account

Manager. The successful candidate will serve as the point of contact for all matters

specific to your customers while providing outstanding proactive support and service.

The individual will be responsible for generating sales among our current customer

accounts and build strong, long-lasting customer relationships. In addition will ensure

the timely and successful delivery of our services according to the customer needs.

Collaboration with the sales team will be essential for leading growth opportunities.

What you'll do:

• Generate sales among current customer accounts (upselling)

• Operate as the point of contact for assigned customers

• Develop and maintain long-term relationships with customer accounts

• Manage client expectations and ensure clients receive the requested products

and services timely

• Communicate client needs and demands to the appropriate teams for resolution

• Forecast and track client account metrics

• Manage projects within client relationships, working to carry out customer goals

while meeting company goals

• At times, assist with customer issue escalations

• Collaborate with sales team to reach prospective clients
Requirements
What we're looking for:

• 2-3 years of account management or other relevant experience

• Experience in delivering customer-focused solutions based on customer needs

• Ability to manage multiple projects at a time while paying strict attention to details

• Excellent presentation, negotiation and listening skills

• Ability to communicate, present, and influence credibly and effectively at all

levels of the organization

• Passionate about the customer experience and how it impacts the business

• Ability to thrive in a dynamic, fast-paced work environment

• Strong organization, multi-tasking and time management skills

EDUCATION & EXPERIENCE

• Bachelor's degree in a related field

• Previous SaaS experience preferred

• Experience with Salesforce preferred
Benefits
Please tell us if you require a reasonable accommodation to apply for a job or to

perform your job. Examples of reasonable accommodation include making a change to

the application process or work procedures, providing documents in an alternate format,

using a sign language interpreter, or using specialized equipment.

Ceterus recognizes the value of diversity and inclusion in our workplace. We are

committed to equal opportunity and believe that inclusivity benefits us all. We actively

seek and consider all qualified employment applications without regard to race, color,

religion, gender, age, national origin, disability, sexual orientation, sexual preference,

partnership status, gender identity, pregnancy, childbirth, or related medical conditions

and protected veteran status, status of participation in the U.S. Armed Services, or any

other status protected by federal, state or local law.

Individuals who hold legal work authorization applicable to employment in the United

States will be considered without regard to citizenship/alienage. Ceterus is an Equal

Opportunity Employer, an e-Verify Employer and committed to Affirmative Action.

Ceterus encourages women, minorities, individuals with disabilities, and members or

veterans of the U.S. Armed Services to apply.

Applicants requiring assistance with the on-line application system may contact us at

[email protected] Please be sure to note your requested accommodation, name, and

preferred method of contact. This email is used for accessibility accommodations only

and general application submissions will not be considered.

Ceterus works to empower entrepreneurs by providing a high-tech, low-cost accounting solution and support system—Edge—freeing entrepreneurs to focus their time on improving their businesses.

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