Saint-Gobain, the world leader in the habitat and construction markets, designs, manufactures and distributes building materials, providing innovative solutions to meet growing demand in emerging economies, for energy efficiency and for environmental protection. Saint-Gobain is a welcoming, solid, open-minded company that offers long-term career opportunities.
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," quickly inspired the name CertainTeed. Today, CertainTeed® is North America’s leading brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, gypsum and ceilings.
A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed and its affiliates have more than 5,700 employees and more than 60 manufacturing facilities throughout the United States and Canada. The group had total sales of approximately $3.3 billion in 2015. www.certainteed.com
Pricing – Using SalesForce.com, review Reports of Competition for accuracy. Analyze request, enter and maintain proper customer pricing records in the BPCS pricing system, job quote system, pick up allowance file, and/or Event Master file. Maintain follow up system with Regional Managers and field sales to ensure accurate invoicing. Review and take action to release orders as they appear on the Daily Billing Hold Report. Responsible for Residential Central Region, Mechanical Key Accounts and LMC.
Deduction Resolution - Investigate and clear deductions taken by the customers and/or Key Accounts. This includes collecting and analyzing data. Decision is then made to either clear to collection (Get Paid) or by issuing credit memos. Authority level to issue credit memos is unlimited with proper documentation. Authority level for Quality issues is $500. Maintain all backup required for credit/debit memos which is a legal requirement for auditing in SFDC. Also, maintain Incident System which tracks issues by reason code within SFDC.
Rebate Discounts (Off Invoice Discounts) – Implement and maintain all documents and records for the Residential Central Region, Mechanical Key Accounts, as well as LMC in SFDC and BPCS. Includes calculating, documenting, and preparing payment requests either as a journal entry to the customer’s AR or requesting payment via check.
Maintain databases within BPCS & SFDC. Set up new accounts, account maintenance, Address Book maintenance, and Sales Tax file maintenance (CertCapture).
Assorted duties which include assisting Regional and Territory Managers with Stratum reports, training TM’s with changes in procedures or new software, assist with pricing activities during major market moves or price increases, attend national/regional sales meetings, maintain all files including customer Tax Exemption Certificates, order office supplies, answer incoming phone calls, SFDC Tasks, and emails. Must have cross-business communication, as well as with customers, Territory Managers, Order Managers, and Accounts Payable/Receivable concerning orders, deductions, pricing, and off-invoice programs.
Miscellaneous Invoices - Responsible for issuing all Miscellaneous invoices as needed.
Actively participate in daily decision making for the Region. Must be able to analyze data and make recommendations regarding resolution of deductions, competitive pricing information, and use of critical thinking - i.e. issue credit/debit to a customer or begin collection procedure
High School Education. College a plus. 5-10 years experience in sales office environment. Basic math skills required. Accounting background a plus. Computer software skills/knowledge in Microsoft Office programs, BPCS/SFDC environments. Individual must have superior communication and organizational skills. Ability to prioritize tasks and work with little to no supervision.
Minimal travel, customer contact, presentation skills a plus.
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
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