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Cencora

Operator II - Logistics

Beijing, China

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

POSITION SUMMARY:

The incumbent is responsible for ensuring the smooth running of the import, export and domestic operations of World Courier Shanghai, The purpose of this position is to coordinate internally with Customer Service team and overseas offices and externally with clients and agents over all OPS-related issues to ensure smooth and successful operations and sustainable improvement of our service level.

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PRIMARY DUTIES AND RESPONSIBILITIES:

GENERAL

  • Answer telephone calls as per World Courier standards.
  • Enter complete data accurately into World Courier systems.
  • Ensure all packaging and refrigerant is adequate for travel.
  • Proactively resolve potential or actual problems with shipments.
  • Keep local customers informed as to any delays in delivery of shipments.
  • On time submission of report and assignments to Managers as requested.
  • Work periodic weekends and holidays as roster.

SPECIFIC

  • Enter accurate and complete data into WC's proprietary system.
  • Check notes from system regularly and response to inquiry to both overseas offices and other departments within the requested timeframe.
  • Vigilantly monitor progress of shipments through WC's proprietary system and being proactively resolve potential or actual problems with shipments Liaise and closely follow up with customer service team in relation to progress of shipment
  • Ensure domestic/export/import paper trail is both complete and accurate.
  • Ensure all packaging and refrigerant is adequate for travel.
  • Ensure appropriate procedures (as per SOPs, WI, Memo) & regulatory (local and overseas) compliance matters are being followed in the processing of shipments.
  • Cost saving thinking during daily operations with airlines/agents/others.
  • Coordinate with vendor companies to ensure high quality service providing to internal and external customers.
  • Keep and maintain clean and ordered environment of warehouse.
  • Participation in warehouse activities such as labeling, pre-conditioning, packaging preparation, etc.
  • Using cold chain knowledge to minimize risks of deviation for shipments during WC's custody of shipments.
  • Support Supervisor or Manager in other assigned duties and tasks.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Operations handling experience in this role.
  • Thorough knowledge of domestic/import/export process and paper-trail.
  • Experience/skill in air-shipments operations, both import and export. Good interpersonal & communication skills.
  • Good verbal and written communication.
  • Proficiency in PC skills. Good international & domestic geographic knowledge.
  • Proficiency in Cold Chain & Dangerous Goods knowledge.

REPORTS DIRECTLY TO: Operations Supervisor

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Sense of urgency balanced by meticulous attention to detail.
  • Ability to anticipate problems that may occur with shipments.
  • Ability to stay calm and constructive in the face of problems.
  • Ability to make quick decisions and solve problems or issues as they arise.
  • Be initiative. Reliable and accountable. Willingness to learn new skills and accept coaching. Customer focus, ability to deliver +1 service.
  • Ability to work in a team environment.
  • Flexible in respect to working hours. Work to deadlines, completes task on time.
  • Respects the confidentiality of the company and its employees.
  • Demonstrates a high standard of professionalism, regardless of the circumstances.

What your background should look like

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Have logistics knowledge ( preferred). Excellent interpersonal relationships. Be able to take initiatives and responsibilities. Computer skills (if applicable).

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/amerisourcebergen

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier Shanghai Co. Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Client-provided location(s): Beijing, China
Job ID: Cencora-R24328
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • FSA
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
  • Professional Development

    • Internship Program
    • Promote From Within
    • Access to Online Courses
    • Tuition Reimbursement
    • Lunch and Learns
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program