Technology Associate

Company Background

CEB is now Gartner. Gartner, Inc. (NYSE: IT) is the world's leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions.

Gartner's comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, U.S.A., and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries.

For more information, email [email protected] or visit gartner.com.

The Team

Central Professional Services (CPS) Technology is responsible for the technical implementation and delivery of content for clients globally using in-house tools. The Standard Content team works on the delivery of new assessment products on CEB's systems.

These responsibilities mainly consist of:

  • Development and deployment of psychometric test and report content on CEB's systems
  • Reporting internal system issues and requesting improvements to CEB's systems development teams
  • 2nd line support on issues with existing content
  • User acceptance testing of new functionality on CEB's in-house tools
  • Creating and updating standard processes for product delivery
  • Provide presales resources to support Director of Business Development

Main Purpose and Scope of the Job

  • To implement and deliver psychometric test content using in-house tools
  • Maintain quality standards of content within a fast-paced environment
  • To become a specialist in the field of CPS Technology by developing knowledge of systems
  • Developing internal relationships
  • To assist members of the CPS Technology team in the delivery of content

Skills, Experience and Qualifications

Essential:

  • Analytical and commercial work experience
  • Experience in a client facing or technical support role
  • Strong PC skills including thorough knowledge of Microsoft Office Suite
  • Knowledge of general software and methodologies
  • Ability to work independently and manage own workload
  • Graduate calibre or proven relevant experience
  • Ability to work calmly under pressure
  • Strong communication skills
  • Ability to work in a team
  • Eye for detail and identifying problems

Desirable:

  • Bachelor's Degree or equivalent
  • A working knowledge of JIRA or other ticketing systems
  • SQL skills
  • Ability to use one or more mark-up languages (XML / HTML / CSS)

Meet Some of CEB's Employees

Andrew M.

Business Development Associate

Andrew works with his team to find and reach out to new business prospects for CEB. He interfaces with Fortune 500 companies across the world—and gets them on board with CEB's solutions.

Elyse N.

Commercial Support Manager

Elyse manages a team of 18 CEB Account Management Associates. She makes sure they have the appropriate training, coaching, and advice they need to be great client-facing representatives.


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