Senior Account Management Specialist

Senior Account Management Specialist

CEB is a best practice insight and technology company. In partnership with leading organizations around the globe, we develop innovative solutions to drive corporate performance. CEB equips leaders at more than 10,000 companies with the intelligence to effectively manage talent, customers, and operations. CEB is a trusted partner to 90% of the Fortune 500, nearly 75% of the Dow Jones Asian Titans, and more than 85% of the FTSE 100. More atcebglobal.com.

Known as an innovative growth firm, CEB is hiring experienced professionals and early careerists within a variety of intellectually stimulating careers. Learn more about our global opportunities at cebcareers.com.

As a Senior Account Management Specialist, you will proactively assist our sales team in their efforts to partner with HR Directors and C Level Executives to identify opportunities to enhance their people strategies, build and present solutions, close business, manage the growth of new and existing accounts and increase SHL Talent Measurement brand awareness in the market. You will gain broad exposure to a variety of C-level constituencies, fundamental business concepts, and leading-edge business practices. This entry-level opportunity is a great first step into the fastest growing region in our business.

Responsibilities include:

  • Support the Sales team with day-to-day administration. Examples of this being:
  • Assist sales team with queries e.g. client usage histories, product catalogue information and system functionality
  • Maintenance and updating of Client Relationship Database
  • Regular report extraction of client data from various systems.
  • Weekly collation, input and distribution of metrics and reports to senior management
  • Liaising with Global Customer Service Centre on behalf of local sales team
  • Support Sales team through all aspects of the sales cycle. (example: drafting proposals, order forms and contracts)
  • Provide proofing, formatting and photocopying support on proposals, tenders, and presentations within required timeframes
  • Any other ad-hoc sales support as required
  • Internal support of platform and systems training
  • Organise internal meetings and teleconferences
  • Manage electronic filing of client related documents

Skills:

  • Microsoft Suite –Word, PowerPoint and Excel
  • Client Relationship Management System knowledge, preferably Salesforce
  • Able to work with various online platforms and systems
  • Strong time management and able to work to deadlines
  • Strong attention to detail
  • Analytical Skills
  • Ability to multi task and prioritise

Experience:

  • Bachelor’s Degree Required
  • Team support – able to provide team support to multiple colleagues through effective communication and prioritisation of tasks.
  • Client service – demonstrates the ability to understand and respond to client queries in a required timeframe.

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