Associate Integration Consultant

Job Description

This role is critical to ensuring an outstanding experience for clients with integrated solutions. The Associate Integrations Consultant will manage the delivery/migration of Integrated Systems including standard and one off integrated projects alongside onboarding of new integration partners.

Key Accountabilities

  • Client Delivery: Delivering Global client projects, including configuring integration configs and testing
  • Liaising with Integration Partners to test externally and with Client for UAT and sign off.
  • Partner Onboarding: Lead the onboarding process around defining and capturing the functionality and workflow available with an Integration Partner. Establish workable demo systems with said partner.
  • Partner Transition: Lead the partner transition process with regard to moving partner functionality from legacy platforms to new CEB platform

Job Activities:

  • Provide pre-migration support
  • Lead conversations with the field, client and ATS (applicant tracking system) around the requirements, documenting and capturing information where appropriate
  • Analyse and establish feasibility of requirements
  • Support client in influencing the partner to build new functionality where required
  • Implement and test Talent Central integration
  • Influence and drive external partner support to ensure their work is completed appropriately and in partnership with CEB
  • Analyse/triage issues, then work with IT/Product teams to push through fixes/changes where required
  • Lead conversations with client around risks and issues, driving through to resolution
  • Separately, help lead a multitude of other (internal/external) calls where needed to provide issue resolution updates.
  • Present regular updates directly to migration stakeholders, raising issues, risks and concerns. Walking through potential solutions with possible resolution dates, and highlighting/reviewing the impact.
  • Provide post-migration support

Essential:

  • Bachelors Degree
  • Knowledge or experience of SAAS based delivery
  • Strong PC skills including thorough knowledge of Microsoft Office Suite
  • Ability to work independently and manage own workload
  • Analytical and commercial work experience
  • Ability to build strong relationships with key departments to ensure issues are resolved effectively
  • Ability to work calmly under pressure
  • Strong communication skills
  • Ability to work in a team
  • Eye for detail and identifying problems
  • Language: Fluency in English. Any additional language would be a bonus.

Desirable:

  • Client facing experience
  • A working knowledge of web applications
  • RDBMS
  • SQL skills
  • Ability to use one or more languages (XML / HTML / CSS)
  • Visual Basic or similar

Personal Characteristics:

  • Customer focused – base all decisions on what is best for the customer
  • Self driven, with high energy levels and personal commitment to constantly improving the CPS team as a means of developing your own career.
  • A strong team player, who is able to take on tasks and run with them independently
  • Result oriented, able to maintain a strong focus on targets, goals and objectives at all times.
  • A good communicator and leader, who is able to paint a clear vision of the objectives and take the team with them
  • Strong organisational and planning skills, able to set out clear project plans
  • Ability to influence and negotiate
  • Highly ethical, not prepared to compromise on quality

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