Associate Manager, Operations - CBS.com

Ref#: 29142

CBS Business Unit: CBS Interactive

Job Type: Full-Time Staff

Job Location: New York, NY, US

About Us:

CBS Interactive is the premier online content network for information and online operations of CBS Corporation as well as some of the top native digital brands in the entertainment industry. Our brands dive deep into the things people care about across entertainment, technology, news, games, business and sports. With over 1 billion users visiting our properties every quarter, we are a global top 10 web property and one of the largest premium content networks online.

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Description:

Brand Overview:

CBS All Access is a premium streaming subscription service with over one million subscribers and growing. Our team is a diverse and agile group that is dedicated to driving consumer revenue through consistent user acquisition growth and retention. We work collaboratively across multiple departments and channels to continually enhance our product, expand our distribution and effectively market our best-in-class content.

Role Details:

The Associate Manager, Operations will be passionate about email, analytics, and project management. This position will provide support for all aspects of execution including production, testing, deployment and reporting/analytics. The successful candidate will excel at supporting cross-team communications and processes to deliver measurable, error-free campaigns and projects on time. He or she will act as a liaison in facilitating partnerships related projects to ensure completion according to the timeline.

Your Day-to-Day:

  • Support the execution of the email production process and creation of all emails, including coding of the creative assets from Photoshop mock-ups for email templates, meticulous QA of the programs and campaigns, segmentation of the data, and ensuring flawless execution. This will also include rendering testing of all versions of each email campaign to improve email performance.
  • Maintain a current understanding of Email Marketing best practices (layout and development); emails must be optimized for deliverability, mobile rendering and best possible open rates.
  • Adhere to the email request process and coordinate timeline and deliverables with all the proper channels.
  • Partner with marketing operations manager at the finish of the campaign to report on results and provide recommendations for additional sends and ideas for achieving better engagement and improving conversions.
  • Understand milestones, success metrics, reporting requirements and segmentation where necessary.
  • Work with partnerships manager to assist on projects involving external platform partners, such as Amazon, Roku and Microsoft, to execute on promotional opportunities for CBS All Access on-device, online, and in-store.
  • Maintain reporting for partner promotions, capturing and sharing live examples of promotions for wider team distribution.

Key Projects:

  • Support production and launch of the email campaigns for the latest CBS All Access Original Series, Star Trek: Discovery, as well as premieres for other new shows and current hit series
  • Build dashboards to track testing results and campaign performance to inform new campaigns
  • Work on the production of the automated email campaigns series to acquire new subscriptions and improve retention rate
  • Coordinate App Store product descriptions across devices to highlight our premium and ever-changing content and drive downloads and ultimately, trials

Qualifications:

What you bring to the team:

You have--

  • Bachelor's degree
  • Email marketing experience with minimum of 2 years of hands-on experience in high-volume email marketing environment
  • Proven understanding of email best practices and broad knowledge of digital marketing to ensure email messages are properly developed to meet industry standards
  • Must be a driven individual who can multi-task and thrives in a fast-paced company with experience using email marketing platforms to create a campaign from beginning to end
  • Proficient with HTML and responsive design
  • Ability to work under firm deadlines and within a rapidly changing environment
  • An effective communicator with strong troubleshooting, escalation and resolution follow-up skills
  • Ability to prioritize and manage multiple concurrent projects
  • Creative project management experience
  • Strong organizational skills and meticulous attention to detail

You may also have--

  • Experience supporting or assisting e-commerce or subscription services
  • Experience setting up campaigns in ExactTarget (Journey Builder)
  • Experience working in entertainment industry
  • Photoshop experience
  • Exposure to Omniture or other web analytics tools

All candidates must successfully complete a background check prior to starting employment at CBS Interactive. CBS Interactive is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteran. CBS Interactive complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

EEO Statement:

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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