Sr Program Manager - CAFM Administrator

JOB SUMMARY

The purpose of this position is to lead management and optimization of a CAFM tool which contains building documentation, CAD drawings, space data, and occupancy data. He/she is responsible for supporting accurate and timely data availability to clients, vendors and occupancy planners involved in the design, management and delivery of real estate solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordinate physical changes to CAFM database.
- Work with IT on managing data feeds from HR, Finance and other technologies such as sensors, beacons, security systems
- Develop best practices methods for AutoCAD layer conversions leading to optimum merging of drawings from different sources for creating overall as-built drawings
- Responsible to ensure underlying CAD drawings, space data, and occupancy data are in constant state of readiness

Act as a single point of contact for the CAFM database and application related support and subject matter expertise for all CAFM related requests
- Serve as primary interface between Client Occupancy Account Manager, CAFM system provider, and Occupancy Planning Team
- Collaborate with CAD Management stakeholders to ensure CAD drawings are properly imported into CAFM system uniformly and within client and CAFM system standards
- Provide options on how best to facilitate client request through the CAFM system that would not jeopardize industry standards or data integrity

Lead data management governance council to ensure proper connectivity between dependent databases/data resource

Manage allocations and maintain data accuracy, and perform quarterly data and drawing audits

Responsible for all day to day activities of the CAFM system including but not limited to the management and optimization of application performance including the logging and resolution of software bugs and tracking and management of application enhancements

Responsible for tool upgrades and management
- Oversee all QA testing for fixes, enhancements, new releases, working with occupancy planning team, IT and/or other vendors

Responsible for systems administration, end-user training and support

Keeps abreast of changes, new developments, trends, and innovations in the field

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from 4-year college or university. Minimum four years of related experience. Prior Supervisory experience preferred.

CERTIFICATES and/or LICENSES

PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred. CAFM Experience is required. Experience with FM: Systems, Archibus or similar CAFM system is required

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.

Ability to build and maintain effective professional/client relationships.
Intermediate skills with Microsoft Office Suite including MS Project and MS Excel.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE's more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit CBRE.com.


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