Senior Digital & Tech Manager

JOB SUMMARY

CBRE is the world's largest commercial real estate services firm serving owners, investors and occupiers. CBRE seeks to advance digital enablement and overall technology capabilities for the Global Workplace Solutions (GWS) business - a multi-billion business experiencing double digit growth - that caters to marquee clients across industries globally.

The Technology Program Management Office (PMO) within the Digital and Technology organization is seeking a talented leader with experience in managing large-scale technology-driven transformation programs from conceptualization to design to delivery. More than simply providing program management responsibilities, Technology PMO is looking for leaders who can collaborate with the technology product owners in crafting the product roadmap, defining the projects to execute in a year, mobilizing and overseeing project execution, and planning for continuous improvement. This role is envisioned to provide more value-added services beyond program management. This individual will engage with mid-level to senior executives, and will oversee multiple programs or a portfolio of projects for one or more technology products.

This individual will work closely with the VP of Technology Program Management Office to:
Create the structure for assigned programs and ensure that all required dimensions (e.g. technology, business, change management, marketing, etc.) are considered so the program is set-up for success

Ensure programs are measured against true sources of value - this will include not only focusing on on-time and on-budget program delivery, but more importantly, focusing on realizing the benefits committed

Manage the execution of multiple programs, and ensure that all risks and issues are being properly identified and actions are being taken to closure

Lead the development of business cases with clearly identified benefit commitments and how and when these will be achieved

Coordinate the periodic review of programs and their underlying technology products which includes looking at key quarterly outcomes, performance metrics, and state of capital projects

Drive innovation in the program management domain by identifying new tools, templates, concepts, and other techniques that result in better and more transparent program control

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage, coach, and/or train team members from Digital and Technology or business-facing groups

Manage the execution of multiple programs, and ensure that all risks and issues are being properly identified and actions are being taken to closure

Provide insight in the business domain as relevant to the project being managed; will demonstrate how common business functions (e.g. finance, supply chain, sales, and marketing) work; will dissect business functions and processes to understand objectives, inputs and outputs, and core activities

Provide insight in technology and innovation as relevant to the project being managed; will demonstrate familiarity with common industry solutions such as ERP, CRM, SFA, etc.; experience in implementing modern product development practices (agile, design thinking)

Develop various forms of written communications - status reports, Steering Committee reports, etc.; lead facilitation and preparations for meetings with senior executives

Create the structure for assigned programs and ensure that all required dimensions (e.g. technology, business, change management, marketing, etc.) are considered so the program is set-up for success

Ensure programs are measured against true sources of value - this will include not only focusing on on-time and on-budget program delivery, but more importantly, focusing on realizing the benefits committed

Lead the development of business cases with clearly identified benefit commitments and how and when these will be achieved

Coordinate the periodic review of programs and their underlying technology products which includes looking at key quarterly outcomes, performance metrics, and state of capital projects

Drive innovation in the program management domain by identifying new tools, templates, concepts, and other techniques that result in better and more transparent program control

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees who are members of the assigned project team. Plans and monitors appropriate staffing levels and utilization of labor for projects. Prepares and delivers performance feedback for project team members, and reports to team members' direct managers. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training, including 2-3 years of management level experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents.

Ability to respond effectively to the most sensitive issues.

Ability to write reports, manuals, speeches and articles using distinctive style.

Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.

Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles.

Ability to calculate complex figures. Ability to forecast and prepare budgets.

Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations.

Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment.

Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.


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