Sr Services Consultant - APM

Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It's our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

Are you ready to do the best work of your life?

CA Technologies is a Fortune 1000 company with a startup mentality - and we're searching for incredible, bright talent to dominate in the marketplace. Sure, CA has been a leading software company for nearly four decades, with a global customer base that includes the majority of the Fortune 2000 - but what excites us today is the opportunity to redefine the future of our industry in the age of the cloud, mobile, social and big data. We have a daring vision and a powerful, expanding solution set that helps the world's most successful companies realize their boldest objectives.

For more information, visit www.CA.com/innovation

The Opportunity

This position is responsible for providing professional technical services to CA APM customers across the range of CA APM products, through the software lifecycle, providing optimized Java/J2EE, .NET, PHP and Node.js application monitoring, performance management, problem resolution, and mentoring.

Responsibilities

  • Consult with customer to determine and understand requirements of the APM product deployment.
  • Provide technical expertise for APM product installation and configuration, application monitoring, performance management, problem diagnosis, root cause analysis, and resolution.
  • Code and/or script to APM product APIs and interfaces as necessary to meet the customer's needs.
  • Serve as the product expert for APM products during customer deployments.
  • Provide technical continuity during the customer engagement, focusing on customer success.
  • Provide knowledge transfer and mentoring to customers on the use of APM products.
  • Help establish and maintain the repertoire of APM tuning and problem determination techniques.

Requirements

  • 5 plus years' experience in the IT/Software industry, with a minimum of 3 years of relevant experience in large scale software production environments.
  • Minimum of 2 years' experience with at least one application server (WebSphere, WebLogic, JBoss, etc.).
  • Business travel of approximately 75 percent yearly is expected for this position.
  • Excellent problem solving skills.
  • Excellent analytical skills.
  • Ability to multi-task (e.g., handle multiple projects at once).
  • Good understanding of the software development lifecycle.
  • Deep knowledge and understanding of J2EE/Java concepts and techniques.
  • .NET, PHP, or Node.js experience helpful.
  • Elasticsearch/Kibana, Logstash, Docker, Cloud, AWS, Azure, NoSQL knowledge and experience desired.
  • Good general knowledge of databases, networks, and operating systems.
  • Excellent communication, customer service, people skills, and project management.
  • Comfortable and adept at working independently at customer sites.
  • Ability to communicate effectively, orally and in presentations, to all levels of management.
  • Effectively communicates issues to management in a timely fashion.

Education Requirements

  • Bachelor's Degree in a related field, preferably Computer Science.

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual - recognizing both your needs at work and your responsibilities outside of it - then CA Technologies is where you belong.

At CA Technologies your passion and expertise can directly impact the business and you'll help offer our customers practical approaches to delivering new, innovative services and value through IT.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate's race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788.

EOE/Min/Women/Veterans/Disabled

Nearest Major Market: Atlanta


Meet Some of CA Technologies's Employees

Tania M.

Director of User Experience

Tania oversees the ongoing development of CA’s Agile Management Business Unit and the customer-centered user experience of its products.

Ben W.

Senior Software Engineer

Leading an ambitious Agile-based tech team, Ben codes quality software solutions to deliver functional, scalable, and valuable products to CA’s customers.


Back to top