Services Architect

CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud.

Job Overview

This position is responsible for the expert technical knowledge of and ability to effectively design, scope, and assess products of the chosen solution expertise both single Business Unit multi-product solutions and cross Business Unit multi-product integrations within the client environment.

Key Responsibilities

  • Ability to accurately and efficiently architect and implement products of chosen expertise as a single Business Unit multi-product solution and/or a cross Business Unit multi-product integrated solution within the client environment through utilizing Services Best Practices.
  • Meet or exceed customer expectations by designing, scoping, assessing and delivering solutions that address the client’s business requirements and are within the “Scope of Work” as agreed to by CA Technologies and Customer.
  • Effectively troubleshoot technical integrated solution implementation issues for solutions of chosen expertise.
  • As a project technical team member contribute product and solution expertise, and provide project planning support as required to deliver a successful client engagement.
  • Meet target billable utilization as defined by this role.
  • Adhere to Time and Expense Policy.
  • Serve as a mentor to all Services Consultantswho are actively engaged as part of the project team on assigned client engagements.
  • Demonstrate a commanding ability to assess the client’s current infrastructure, business requirements and planned budget to effectively position and design a complete CA Technologies solution that adheres to Services Best Practices.
  • Help build the knowledge base in the communities in which you choose to participate in – including lessons learned, best practices, tools, and methods and learning events using SharePoint as the enabling technology.
  • Adhere to all company policies, including but not limited to Code of Conduct/Ethics, Security and any required training.

Typical Role Definition

Sr Professional Staff. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) less senior level employees. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately complex aspects of a project. May assist more junior staff members with aspects of their job. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction.

Job-Specific Authority and Scope

  • Generally works without consulting their manager.
  • Independent decisions are made daily.
  • Examples of typical decisions without manager consultation:
  • Decision regarding product and/or solution design, installation and configuration in client environment.
  • Decision regarding product and/or solution integration to meet client requirements.
  • Determine ability of solution architecture to meet requested client expectations.
  • Typically has no direct reports.
  • Typically has no total staff.
  • Typically has a geographic focus of Region (APJ/EMEA/LA/NA).
  • Typically does not manage a budget.

Business Travel and Physical Demands

Business travel of approximately 75 or more percent yearly is expected for this position.

Physical demands:

  • Office environment. No special physical demands required.

Preferred Education

Bachelor’s Degree or global equivalent in Computer Science or business related field.

Work Experience

Typically 7 or more years of work experience as an IT professional are required for this position. Must be educated in Information Technology and prefer a minimum of 4 years experience designing solutions in an IT professional services organization. Strong business knowledge is required to properly align CA Technologies Solutions with customer requirements and expectations. Industry specific experience is a plus.

Skills & Competencies

  • Demonstrate ability to design software technology at a complex level for single Business Unit multi-product solutions and/or cross Business Unit multi-product integrated solutions of chosen expertise.
  • Proven comprehension of solutions capabilities and how the solution is designed to be integrated into the client environment.
  • Must possess advanced technology troubleshooting skills for products of chosen expertise and for complex integrated solutions.
  • Ability to understand, design, assess, scope and communicate how solution(s) of chosen expertise resolve typical client business needs.
  • Execute an above average business level of written and oral professional communication in local language and/or English.


  • Industry certification with active status as required; i.e. CISSP, ITIL, etc…
  • Within first 90 days must achieved CA Technologies product training and certification in chosen solutions of expertise as agreed to by your Manager. Also complete all associated solution training.
  • External hardware, operating system or specific technology certifications are a plus.
  • Must maintain updated training as required annually.
  • Demonstrated product proficiency, by achieving either a Professional or Business Analyst level CA Services Certification (or similar technical accreditation) or CA Services work experience may substitute for external work experience, as determined by CA Services in its discretion.

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual – recognizing both your needs at work and your responsibilities outside of it – then CA Technologies is where you belong.

At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788.


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