Operations Analyst

CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud.

This position is responsible for supporting service through the management and execution of activities related to: planning process, reporting and analytics, best practice development and standardization. The work involves developing processes and procedures, gathering and analyzing reports to meet corporate business requirements and developing tools and systems to support business processes.

Key Responsibilities include:

  • Work in conjunction with internal service clients to support the business needs while driving standardization to global business operations’ practices
  • Partner collaboratively across sales operations, global information systems and marketing automation on reporting and budgeting
  • Own analysis work with a structured approach to use the appropriate resources to meet delivery timelines
  • Effective presentation of results, reports, findings and recommendations to service and operations management
  • Identify, document and implement new business process improvements
  • Make recommendations regarding changes to operation policies and procedures

Ideal candidates have B2B service experience with automated lead management systems and processes and possess superior ability to work cross functionally. Critical skills include analytical thinking, process discipline, change management, project management and communication.

Business Travel: approx. 10 or less percent annually

Minimum Requirements/ Skills:

Typically 3 or more years of experience in finance, operations or marketing roles, preferably in the Information Technology sector. Strong analytic skills. Knowledge of Salesforece.com and Marketo preferred. Bachelor’s Degree or equivalent in Marketing, Economics, and/or Finance, Computer Sciences or business related field.

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual – recognizing both your needs at work and your responsibilities outside of it – then CA Technologies is where you belong.

At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

We and all of our subsidiaries are equal opportunity employers. As such, it is our corporate policy to fill positions with qualified candidates regardless of the candidate’s race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employees. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

If you require an accommodation with the online application process, please contact Talent Acquisition at 1-800-454-3788.


Back to top