Account Director

CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. It’s our aim to encourage global collaboration and innovation while supporting and developing our talented workforce. CA Technologies empowers its employees to drive success for both the business and themselves.

Job Overview

This position is responsible for positively impacting the relative attributes to the account including customer satisfaction, NCV growth, share of wallet and the successful introduction of new solutions. This position requires a thorough understanding of the clients’ business and the industry in which they compete, the corresponding IT initiatives, identifying needs which CA can help resolve, developing compelling business value proposals for our solutions and ultimately closing business. This position also possesses a trusted relationship with the C-suite, senior level decision makers, and other key buyers within the assigned account(s).

Key Responsibilities

This position must be seen by the customer as being both customer centric and solutions oriented. Overall, this position is responsible for delivering positive, quantifiable results for CA across five primary areas:

  • Customer Focus: Manage and optimize the overall customer account experience
  • Financial Targets: Meet or exceed CA’s stated financial quotas and targets
  • Internal Business Processes: Demonstrate mastery with CA’s internal processes, systems and support structure
  • Professional Development: Demonstrate high-level of proficiency and skill
  • Leadership, Teamwork and Planning: Mobilize, collaborate with, and effectively run virtual team(s)

Customer Focus

  • Demonstrate an in-depth knowledge of the customer’s business and its competitive landscape.
  • Demonstrate in-depth understanding the customer’s operational processes.
  • Identify CA solutions that address customer’s needs and lead efforts to sell such solutions.
  • Provide feedback to appropriate CA parties on product enhancements or services that would be beneficial to the customer and potentially generate additional revenue.
  • Effectively and compellingly communicate CA’s capabilities to address IT needs that support the customer’s business objectives.
  • Drive multi-brand solutions, without functional or geographical boundaries.
  • Marshal and lead the appropriate internal and partner technical resources to demonstrating CA’s advantages to the customer.
  • Build and maintain relationships with key executives and decision makers.
  • Build long-term partnerships and trust.
  • Demonstrate thought leadership and expertise to the customer.
  • Understand and navigate the customer’s buying process.
  • Measure and communicate value delivered to customer to ensure strength of relationship.
  • Lead account review and customer satisfaction survey processes to assess overall client satisfaction. Act on results.

Financial Targets

  • Identify, qualify new and expanded sales opportunities to determine their viability and alignment the customer’s and CA’s business objectives.
  • Negotiate and close sales opportunities.
  • Meet or exceed stated financial targets.
  • Develop, maintain and manage to plans to attain financial targets.
  • Manage, measure and accurately predict financial outcomes.
  • Manage opportunities and transactions to ensure long-term stability and sustainability of book-of-business.

Internal Business Processes

  • Demonstrate mastery CA’s approved methods and processes for:
  • Territory Planning
  • Account Planning
  • Opportunity Planning
  • Forecasting
  • Lead to Quote
  • Performance Management
  • Need-based Sales Methodology
  • Demonstrate working knowledge and adherence to CA’s Code of Ethics and compliance requirements.

Professional Development

Demonstrate on-going personal and professional development and increased proficiency with respect to the following capabilities:

  • Comfort-level around senior management.
  • Proposal development, negotiation and closing.
  • Business and industry acumen.
  • Problem solving skill and agility.
  • Solutions expertise.
  • Competitor awareness and positioning against CA solutions.
  • Consultative ‘questioning’ and active listening.
  • Excellent oral and written communications and presentation skills.
  • Virtual team leadership and collaboration.
  • In-depth knowledge of CA sales tools (e.g. solution whiteboard, presentations, demonstrations) and resources.

Leadership, Teamwork, and Planning

  • Assemble, and lead activities of, the virtual sales team defining and presenting CA solutions to address customer needs.
  • Demonstrate mastery in teambuilding and conflict management.
  • Recognize team members’ roles, responsibilities, strengths and weaknesses in order to improve and optimize virtual team effectiveness.
  • Demonstrate mastery in navigating CA’s internal processes and systems, and supporting roles.
  • Support teambuilding and demonstrate conflict management resolution.
  • Demonstrate effective time management.
  • Demonstrate effective partnering with CA’s internal and external partners.

Typical Role Definition

Sr Professional Staff. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. Complete understanding and wide application of principles, theories, and concepts in the field. General knowledge of other related disciplines. Strong competence with the various tools, procedures, programming languages used to accomplish the job. Usually works with minimal supervision, conferring with a supervisor on unusual matters. May be assisted by (and at times direct) less senior level employees. Requires daily decision-making capabilities and actions that may not be reviewed by superiors. Assignments are broad in nature and need ingenuity and originality to solve. Contributes to moderately complex aspects of a project. May assist more junior staff members with aspects of their job. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. May play a role in high-level projects that have an impact on the company’s future direction.

Job-Specific Authority and Scope

  • Generally works without consulting their manager.
  • Independent decisions are made daily.
  • Examples of typical decisions without manager consultation:
  • Decision to bring in appropriate or additional account team resources and assign issue ownership as needed.
  • Prioritization and sales strategy of prospective solutions based on customer need.
  • Prioritization, planning and direction of customer-related activities.
  • Typically has no direct reports.
  • Typically has no total staff.
  • Typically has a geographic focus of Area (multi-country or multi-state).
  • Typically does not manage a budget.

Business Travel and Physical Demands

Business travel of approximately 50 percent yearly is expected for this position.

Physical demands:

  • Office environment. No special physical demands required.

Preferred Education

Bachelor’s degree or global equivalent in a related field or equivalent training in business or account management.

Work Experience and Skills & Competencies

  • Experience of 10 – 12 years (minimum)
  • Handling key Government customers in all Sates in North India.
  • Handling Ministry of IT as an account and leading projects (DoP, NIC etc.)
  • Maintaining partner relationship in all states
  • Strong communication Skills.
  • Relationship building with key customers.
  • Presentation skills oriented towards Technology and business.
  • Exposure towards solution selling with key customers.

Key Competencies include:

  • Customer Focus: Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations, and by treating customers with dignity and respect.
  • Knowledge and Application of CA’s Solution Sets: Know and possess an in-depth understanding of CA’s products and range of solution sets, how to identify the best possible solutions to meet customers’ business needs and how to appropriately position CA solutions with customers.
  • Territory Management: Manage territory, considering each and all accounts collectively; establish accurate plans and forecasts; prioritize efforts; generate short-term results while holding a long-term perspective to maximize overall territory viability.
  • Effective Communication: Deliver outstanding oral and written communications that are impactful and persuasive with their intended audience.
  • Industry Knowledge: In-depth knowledge of given industry and relevant marketplace; speak with authority, e.g., on industry trends, best practices, competitive practices, regulatory issues, etc.
  • Effective Selling: Utilize solutions-oriented, systematic approach to selling, leverage mastery of sales best practices and CA’s sales methodology.
  • Business Acumen: Understand key aspects of business, e.g., business models and competitive positioning; also understand how business operates, including role of structure, systems, and processes; can speak in business language when applying professional expertise.
  • Financial Acumen: Use in-depth financial analysis to make decisions, evaluate opportunities and choices; know how financial decisions impact business success.

If you want to fulfill your potential, be acknowledged for your achievements, and be given autonomy to make decisions for your business and customers; if you want to work with a company that respects you as an individual – recognizing both your needs at work and your responsibilities outside of it – then CA Technologies is where you belong. At CA Technologies your passion and expertise can directly impact the business and you’ll help offer our customers practical approaches to delivering new, innovative services and value through IT.

Learn more about CA Technologies and this opportunity now at http://ca.com/careers

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any of our employee. We will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

Back to top