Vehicle Condition Assessor

General Summary:

The Vehicle Condition Assessor (VCA) position is responsible for delivering exceptional customer service, assessing, recording, and communicating information about appraisals to Buyers/Sr. Buyers/Purchasing Managers for analysis, assisting with customer transfers, completing lot merchandising activities, securing vehicles, and assisting the Purchasing team with additional daily functions as needed. A VCA may also be responsible for various wholesale auction responsibilities.

Principle Duties and Responsibilities:

  • Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information about customer appraisals for a Buyer, Senior Buyer, or Purchasing Manager's analysis.
  • Accurate optioning of vehicles customer appraisals and CarMax inventory.
  • Perform quality and timely imaging of inventory for CarMax.com.
  • Complete vehicle secures, including reading and verifying appraisal sheet information for any discrepancies.
  • Complete vehicle walkarounds including communicating information accurately and in a timely manner.
  • Assist Purchasing Department with maintaining inventory and executing customer transfers.
  • Partner with Inventory and Sales Departments to conduct lot merchandising, as needed.
  • Assist the Purchasing Department with various other projects and office duties, as needed.
  • Complete assigned tasks independently and follow up after completion.

Job Specifications:

Work requires ability to:

  • Deliver exceptional customer service
  • Ability to follow detailed, standardized processes to complete work.
  • Read, interpret and transcribe data in order to maintain accurate records
  • Multi-task in a high energy, fast-pace work environment
  • Speak and listen effectively when dealing with internal and external customers
  • Function effectively within other departments in a team-oriented environment
  • Successfully complete New Associate Orientation Training
  • Successfully complete Timekeeping Training for Hourly Associates
  • Successfully complete all required online training

Working Conditions:

  • Requires walking, bending, kneeling or standing for extended periods of time
  • Ability to work outdoors or in any inclement weather environment for several hours
  • Flexible work hours with shifts that may include nights, weekends, holidays
  • Requires CarMax work clothing to be worn at all times when working in the store (acquired through CarMax World)

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