Sr Manager, Application Systems

7041 - CarMax Shockoe - 140 Virginia Street, Richmond, Virginia, 23219

CarMax, the way your career should be!
Behind the walls of the Home Office and Digital Center lies the bustling nerve center of CarMax where innovation takes flight and where associates collaborate to "Drive What's Possible." Over 25 years ago CarMax disrupted the automotive industry and we continue to do so today by harnessing modern development practices, leveraging leading technologies, and engaging with our associates to tackle complex business problems with an innovative approach. Through integrity and transparency, we continue to improve upon our customers experience while also enabling the success of the organization through robust systems and applications that deliver value to our associates.
If you are interested in leading a high performing Technical team that is transforming critical CarMax systems, your career search ends now!

Who we are looking for:

The Online Operations Manager is responsible for the health, support, and maintenance of, online infrastructures, and supporting applications. Key focus areas for this role are service availability, performance, monitoring, resiliency, emergency response, release management, and architectural scalability. The Online Operations Team collaborates with the respective members of Infrastructure, Development, Quality Assurance, and Security to architect, monitor, and support the environments required to host and maintain CarMax's online applications.

The Online Operations Manager will oversee a technical team composed of senior analysts, software developers, and software engineers to maximize performance in the key focus areas. The role will place a high emphasis on automation to optimize team processes.

•Responsible for short-term project planning to meet long-term goals. Works with Sr. Technology leadership and other managers to meet goals and provide business solutions. Establishes the scope of projects, allocates the proper resources, and monitors the progress. Provides status updates to senior management.
•Responsible for delegating short-term projects and monitoring the performance of associates. Assists with removing roadblocks and utilizing technical knowledge to assist associates with meeting goals.
•Works with Sr. management to understand business plans and team objectives. Researches best practices and executes short-terms plans for solutions to meet objectives.
•Responsible for assessing talent, identifying gaps in talent, and identifying high performers. Provides development guidance, creates IDPs to close gaps in talent, and provides opportunities for stretch roles to develop future leaders. Sets performance standards and holds team members accountable to standards.
•Forecasts needed resources such as vendors, technologies, consultants, staffing needs, and training for the team to accomplish business objectives.
•Responsible for managing the selection, and contract negotiation for vendors of any software packages or services that are utilized.
•Has financial responsibility for the team. Responsible for the team's budget and evaluating ROI.

SPECIALTIES: (Specific skill/knowledge needed)
•Responsible for managing the reliability and performance
•Responsible for managing development environments and processes that increase their efficiency in the development of reliable, scalable, and quality applications
•Responsible for driving team efficiency through automation
•Responsible for financial functions such as budgeting, forecasting, and analysis
•Responsible for establishing and maintaining vendor and contract relationships
•Responsible for hardware and software capacity for on premise and cloud applications
•Manage initiatives through prioritizing, analyzing ROI, providing analytics, and ensuring the execution of methodology milestones
•Manage a team of direct and indirect reports with diverse functional knowledge


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Guides team to reach solutions to complex problems. Mentors associates to be great problem solvers
•Detailed orientated, able to analyze and research data and reports; uses information to assist department with making financial decisions
•Evaluates the impact and ramifications of decisions on the department and organization
•Develops creative solutions to problems
•Ability to develop and promote other associates for the group/team's needs
•Able to summarize and or present complex problems and/or technical information in a simplified manner
•Ability to prioritize and lead team to execute short-term projects to meet long-term goals
•Ability to develop, execute and adjust a plan with a high degree of independence
•Sees beyond the current processes and identifies process improvements
•Must be willing to make recommendations and challenge upwards when appropriate for the best interest of the department
•Ability to collaborate and build strong relationships throughout the department
•Promotes effective conflict resolution by listening to others opinions and responding with a win-win solution
•Able to communicate to senior management, business partners, and group/team with the appropriate information at each level
•Must keep team informed of goals, how they align with the department's goals, and changes that impact the group/team

•4 year IT related degree, preferred
•3+ years of team management experience, required
•3+ years' experience managing web infrastructures, required
•3+ years of experience required leading infrastructure and software projects, required
•Solid understanding of IIS, web security, networking, process automation, content delivery systems, and application development, preferred

If think this is you, let us know and apply!

See for yourself on why you should come work here

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

If you have technical problems when submitting your application, please contact us by phone (888) 922-7629 ext. 3888 or email

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