Sr. Clerk, Mail Operations

Position Description

CarMax has been a Fortune "100 Best Companies to Work For since 2005", was awarded a 2016 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta's top 25 large companies, and Training magazine's "Top 125 Training Companies" 2008-2015. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.

SUMMARY:

Under direct supervision, responsible for processing work requests or account updates within established procedures for vehicles financed through CarMax Auto Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Processing, opening, sorting, and delivering incoming and outgoing mail.
  • Preparing letter and document requests for mailing(eTRACS letters, Report Manager letters).
  • Receiving supply or work order requests and entering orders into company database.
  • Data entry, completing work requests to support collections strategies or customer service requests (utilizing eTRACS, CAMS and Signature).
  • Reporting copy and mail machine service needs to vendors via telephone calls or emails.
  • Scanning customer documents into company database(letters and account related documents into Deals Database).
  • Retrieve scanned documents from company database as requested.
  • Distribution of CAF interdepartmental mail and/or reports.
  • Understand and adhere to company policies and procedures.
  • Special projects and/or duties as assigned.

Position Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate adaptability and flexibility by embracing change.
  • Ability to meet deadlines.
  • Ability to work in a team environment.
  • Multi-task in a high energy and fast-pace work environment.
  • Execute basic typing skills to include minimum speed and accuracy requirements.
  • Execute basic computer skills.
  • Apply a common sense understanding in order to carry out simple verbal or written instructions.
  • Sort alphabetically and numerically.
  • Perform to minimum data entry standards.
  • Complete CarMax provided training as required.
  • Understand and adhere to company policies and procedures.

EDUCATION and/or EXPERIENCE:

  • High School diploma/GED.
  • Six months related experience/training.
  • Knowledge of Microsoft Word and Excel functions.

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