Senior Systems Engineer - O365 (Exchange Online)

Position Description

The Senior Systems Engineer, SharePoint/O365 position is responsible for providing operational engineering and support for the CarMax SharePoint/O365 environment. The position designs and tests plans to ensure the stability and integrity of systems, troubleshoots and analyzes failures to minimize outages and service interruptions relating to the all O365 services. They will be responsible for administrating, maintaining, and deploying various new services, O365-based business solutions and well as establishing standards, processes, and configuration guidelines.

This position will be tightly aligned and take functional and strategy direction from CTECH Leadership as well as CTECH Solution Architects and requires collaborating with other members of the CarMax®: IT community consisting of Application, Digital, DevOps and Product teams to successfully complete assignments. This position will also maintain tight alignment with IST, EUC, Enterprise Services and Azure teams in the Infrastructure & Operations division. Generally, this will involve mentoring and providing direction to peers on other teams related to direction, design, and strategy of all O365 services.

PRIMARY DUTIES AND RESPONSIBILITIES:
•Establish and perform to O365 best practices for providing unassailable solutions for CarMax Associates - both technical and non-technical
•Work closely with Enterprise Systems, EUC and IST teams to develop, deploy and maintain a sustainable update methodology and reporting practice
•Perform project management activities in support of the program.
•Perform periodic administrative maintenance on the O365 tenant services to ensure optimal service response times and proper license and rights allocations
•Work with various IT teams to support O365 related initiatives.
•Problem analysis following any service issues to prevent recurrence.
•Perform product testing and integration testing as needed
•Identify security risks to our O365 environment and services and suggest mitigations
•Developing and promoting standard operations documentation such as procedures, checklists, and instructions
•Ensuring systems adherence and compliance with CarMax security standards and practices
•Extensive understanding of O365 capacity planning and services architecture to ensure accurate and immediate 2nd and 3rd level administrative support
•Analyzing designing and implementing new technologies for applications within the CarMax O365 environment
•Providing accurate and relevant budgeting documentation such as quotes, purchase orders, analysis, proposals, etc.
•Developing and implementing SharePoint/O365 based enhancements that improve productivity of Associates
•Adhering the CarMax IT Lean Practices and Project Methodology
•Leading or participating in projects that involve several different IT departments
•Performing root cause analysis and repair of technical issues and trends to include assisting team members as needed
•Develop and communicate technical standards
•Educating, training, and providing support to other team members on newly released O365 offerings and/or services, technologies and processes
•Reviewing work related documentation for team members
•Motivating and assisting team members in reaching goals
•May be required to participate in on-call rotation perform after hours support as required
•Participates in customer/project meeting(s) and assists in design review.
•Evaluates the needs and requirements of the user population and works closely with CTECH Solution Architects and CTECH Leadership to provide solutions in alignment with licensing policies and future technical direction
•Will be responsible for opening, tracking and reporting on Microsoft Premier tickets as needed as well as responsible for identifying and raising awareness of any credit eligible service outages per the Microsoft Services agreements
•Use PowerBI and other reporting tools to create reports and live dashboards for SLT, Business stakeholders and other teams that need insight into tenant activity and usage
•Effectively leads large efforts as required and coordinates the management of deliverables across IT teams
•Summarizes Post-Mortem communications to the business and executive sponsors
•Influences the work of others to drive medium and large projects to successful completion through effective project management, customer interaction and IT coordination
•Responsible for mentoring others in best practices, procedures, and concepts
•Steers the relevant support tasks of other associates
•Drives through obstacles and time constraints to successfully deliver a project to completion
•Can effectively manage the tasks responsible for multiple projects and report upon their status & task timings
•Delivers solutions through building consensus in both business and technical perspectives

Position Requirements

QUALIFICATIONS:
•Have a solid understanding of ITIL Change & Release processes as well as various service and application delivery methodologies
•Strong knowledge of Microsoft Exchange Server and core elements: Active Directory, Federation Services, DNS, High Availability and Disaster Recovery Configurations, Mail Flow and Connectors, Outlook client configuration, PowerShell, SMTP, SSL/TLS
•Proven technical skills to support the organization in recommending technology, making purchasing decisions and mentoring other team members.
•Proven ability to communicate and promote concepts to a broad-based team
•Proven ability to manage own schedule and work independently with limited supervision
•Motivated and committed to excellence
•On a consistent basis having revealed the ability make trade-off decisions that balance product quality, time-to-market and functionality
•Possess strong organizational and time management skills and flexibility to manage multiple business priorities
•Proven ability to create and review server solutions that meet business needs and effectively communicate the rationale behind those solutions
•Conveying and acknowledging differences of opinion in a positive and respectful manner
•Extensive experience and skill in the use of PowerShell to report on and manage O365 services.

EDUCATION/EXPERIENCE
Expert skills in Office 365 (Identity, Authentication, Administration, Implementation, Exchange, Skype).
3+ years of experience with Exchange Server and Office 365.
4+ years of PowerShell use in Production environment
4+ years of SharePoint/O365 administrator experience
2+ years of Azure and Process Automation
Prior experience with Microsoft tools (SCCM/Intune)
Prior experience with PowerBI, Tableau or similar reporting tools
4 year degree (in IT related course of study), preferred
5+ years of SharePoint/O365 solution development experience, preferred
5+ years of Windows Server/AD experience, preferred
Microsoft MCSA - SharePoint, O365, Windows Server, Exchange or Azure, preferred
Prior experience with AvePoint, preferred
Migration experience and proficiency troubleshooting these platforms a plus.
Experience and skills in some of the following areas a plus:
•Hybrid configurations between on-premises Exchange Server and Office 365
•Moving or expanding Active Directory from on-premises to Azure Active Directory
•Public folders migrations
•SharePoint knowledge and configuration
•Skype for Business


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