Bilingual English/Spanish Customer Experience Consultant/Sales

7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061

CarMax, the way your career should be!
About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

CarMax, the way your career should be!

Bilingual Customer Experience Consultant/Sales

Proporcionando una experiencia al cliente única

Nos aseguramos que los clientes de hoy puedan comprar los vehiculos que desean de la mejor manera que se adapte a ellos y ofreciendo respaldo en cada etapa de su camino. Usted será el vinculo entre el hogar del cliente y la experiencia en nuestras tiendas de CarMax, proporcionando un procesó simple y sin demoras. Respondiendo a las oportunidades de ventas y consultas de nuestros clientes, motivandolos y guiándolos hacia nuestras tiendas y asegurándose que cada cliente encuentre el carro perfecto. Somos la empresa más grande de autos usados debido a que somos honestos y transparentes, y esas mismas cualidades te ayudarán a tener éxito también.

What you will do - Essential responsibilities

  • Connect with customers online and over the phone to find out what they want and need from their next car purchase and provide solutions utilizing CarMax products and services
  • Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs
  • Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer experience
  • Actively engage in the contact center's continuous improvement process to drive the best experience for the CarMax customer
  • Mentor others as your skillset expands

Aprende y triunfa siendo parte de un equipo

Este es un entornó energético de ventas donde trabajaras como parte de un equipo para cumplir metas. Te daremos las herramientas para que lo logres. Manejaras una variedad de transacciones con clientes y te asegurarás que todo trascurra sin contratiempos, y teniendo la habilidad de construir una amistad con nuestros clientes y entender sus necesidades primordiales. Trabajamos y aprendemos como un equipó y el futuro es brillante para nuestros profesionales de ventas que aspiran a convertirse en mentores, gerentes y líderes.

Qualifications and requirements
  • Sales and customer service experience, in an area such as retail, is preferred
  • Must be able to truly engage and actively listen with customers while talking and typing simultaneously
  • Thrive in a fast-paced environment
  • Excellent time management skills and ethics
  • Ability to be self-motivated in a stationary environment
  • Computer knowledge and proficiency required
  • Average typing skills of 40words per minute preferred

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

If you have technical problems when submitting your application, please contact us by phone (888) 922-7629 ext. 3888 or email

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