Administrative Support Sr. Clerk - Records Management

Position Description

CarMax has been a Fortune “100 Best Companies to Work For since 2005”, was awarded a 2016 Top Workplaces honor by The Atlanta Journal Constitution and ranked 5th of Atlanta’s top 25 large companies, and Training magazine’s “Top 125 Training Companies” since 2008. Our culture is built upon the values of respect, integrity and transparency, and we live these values every day in how we treat our Customers and our Associates.


Under direct supervision, responsible for processing work requests or account updates within established procedures for vehicles financed through CarMax Auto Finance.


  • Preparing system generated letter and document requests for mailing.
  • Receiving credit maintenance requests and entering them in system (eTracs).
  • Data entry in Customer Account Management System (CAMS) in order to notate and document work requests.
  • Scanning critical customer documents into company Deals database.
  • Processing Retail Installment Contract received from CarMax stores utilizing CBS and Deals database.
  • Boxing, labeling and sorting documents (RIC) for offsite storage.
  • Retrieve scanned documents from company Deals database as requested.
  • Understand and adhere to company policies and procedures.
  • Special projects and/or duties as assigned.

Position Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate adaptability and flexibility by embracing change.
  • Ability to meet deadlines.
  • Ability to work in a team environment.
  • Multi-task in a high energy and fast-pace work environment.
  • Execute basic typing skills to include minimum speed and accuracy requirements.
  • Execute basic computer skills.
  • Apply a common sense understanding in order to carry out simple verbal or written instructions.
  • Sort alphabetically and numerically.
  • Perform to minimum data entry standards.
  • Complete CarMax provided training as required.
  • Understand and adhere to company policies and procedures.


  • High School diploma/GED.
  • Six months related experience/training.
  • Knowledge of Microsoft Word and Excel functions.


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • May require sitting for extended periods of time.
  • Lift up to 25 lbs maximum, ability to lift up to 10 lbs frequently.
  • Capability of pushing a cart weighing up to 25 pounds for extended periods of time.

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