Customer Success Associate - Onboarding
Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.
This role will entail handling account-related and technical support inquiries for both prospective and current dealer clients. In the U.S., CarGurus maintains extremely high customer satisfaction marks, and candidates will thrive from exceeding their customers’ expectations.
What You'll Do:
Ideal candidates for this position are highly consultative in nature and feed off of building strong relationships with their client base. The Customer Success Associate must have a strong sense of customer service and the ability to quickly and effectively tackle issues in both a preemptive and reactive manner.
In managing a book of designated business, the Customer Success Associate will be an expert at usage of CarGurus tools, and will foster each account from early on-boarding, to daily maintenance, to the growth of the account over time, while monitoring billing activities for their client base. This role will play an essential part in establishing and maintaining a relationship with each dealer client, while ensuring engagement with the CarGurus platform.
Who You Are:
- 1-3+ years account management experience
- Outstanding communication and listening ability
- Strong sense of customer service
- Proficiency in MS Office
- Good organizational skills
- Ability to collaborate and act as liaison with other departments
- Spanish fluency – plus
- com experience a plus
- Industry experience a plus
At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.
Meet Some of CarGurus's Employees
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Charbel is responsible for the user interface on the CarGurus site so that any customer can easily navigate and find what they’re looking for in their car search.
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