Account Manager (Italian)
Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.
The Account Manager will focus on maintaining and expanding CarGurus’ existing customer base in the Italian market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions. As a seasoned sales professional, it is critical that you are persuasive and self-motivated, as you will manage your own time, set priorities, forecast your pipelines, and meet monthly goals.
Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen and respond to dealers, and resolve all queries in a timely manner would be key for your success.
In this role, you must also be comfortable providing feedback to the larger CarGurus organization by bringing strong analytical thinking, presentation, and problem-solving skills.
- 2+ years of sales experience working within a target driven sales environment
- Fluency in both written and verbal English and Italian
- Retention/nurturing, renewals, upsell/cross-sell is a must
- Churn reduction experience would be an advantage
- Ability to negotiate and build strong rapport/relationships with clients
- Developed pipeline forecasting skills
- Good organizational & communication abilities
- Able to adapt to change within a rapidly evolving business environment
- Self-driven and passionate about cars!
- Automotive experience a plus
At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. Lunch is catered daily. Gym membership is free. Pool and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK, Italy, Spain and Germany, with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.
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