Hi, we're Carbyne. We're on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we're building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, at the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.
About the role:
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The Salesforce Administrator is a hands-on position. It is responsible for the configuration, and implementation of Salesforce.com (SFDC); supporting CRM users and maintaining data integrity. This role provides Salesforce implementation services, and technical consulting to relevant business units, business users, and technical associates.
Here's what you'll be working on:
- Hands-on maintain and support standard and custom objects, fields, user roles, profiles, workflows, email templates and applications.
- System implementation and daily support to CRM users.
- Ensure Salesforce data integrity.
- Produce project management documentation, such as project plans/timelines, project requirements and acceptance criteria, status reports, budget reports and resource utilization reports.
- Work closely with business leadership, business analysts, and other key stakeholders in the design, configuration & build of SFDC.
- Participates in cross-functional teams that address strategic business issues involving CRM.
- Guide the team in translating requirements into Salesforce configuration, identifying where custom development/integration may need to occur.
- Act as a Subject Matter Expert in the discovery and investigation of critical production problems as required.
- Manage Salesforce releases. understand "What's coming (and when)". Present the new features to the relevant users & training.
- Support the deployment of legacy business applications such as CPQ, project management and other applications.
Requirements
- Salesforce Administrator Certification.
- 2+ years of experience implementing, configuring or administering Salesforce.com, knowledge and understanding of the Salesforce.com platform, ecosystem, and best practices
- Experience documenting and analyzing processes, procedures, and/or policies
- Proven ability to understand business needs and translate them into processes that scale
- Excel proficiency
- Fluent English
What else we're looking for:
Carbyne's responsibility is great, and so are our people. People at Carbyne choose us because they see how much each person matters, contributes, and counts.
We're a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:
- Excellence - Thrive to create great things. Mistakes create innovation, collaboration and authenticity - people can be themselves - ask any questions, see mistakes as opportunities to learn, to get better.
- Responsiveness - Adaptive to new situations, new people, clients expectations, solving problems fast and together.
- Simplicity - Listening, thinking, smart solutions, tools that work for you and for our customers, Services which warms the heart, Delivery that makes the complex simple.
- Warmth - To collaborate with our internal teams and partner with our clients, we must show our empathy, warmth, and mutual respect. It's a big part of who we are at Carbyne.
- Reliability - Everyone takes responsibility and is very proactive.
- Tech forward, to keep people first - Our consistent, unyielding drive to iterate and improve is linked to our desire to manifest real change for the people who use our tools every day.