Business Systems Analyst

What You’ll Be Doing:

  • Lead & oversee the configuration, data migration, and implementation of NetSuite as Captivate's main CRM
  • Collaborate with internal stakeholders (i.e., executive team, management and sales team) to gather and document operational and functional requirements and translate requirements into operational solutions
  • Aggregate and analyze Business Requirement Documents (BRD) to develop business process and system improvements
  • Apply understanding of business requirements and their relationship to sales team to design effective technical solutions
  • Develop & perform customizations and resolve user issues 
  • Configure sales dashboards and optimize other front-end tools and customer-facing documents, including estimates and invoices
  • Utilize technical knowledge and business acumen to develop scripts, workflows, and reports
  • Collaborate with users across all levels of the organization to identify optimization and enhancement opportunities within the system and through integration
  • Monitor & administer account management, roles and access, profile creation, security administration, etc.
  • Serve as primary contact for NetSuite support
  • Create and administer Standard Operating Procedures (SOP) to train organization in NetSuite adoption


  • Bachelor’s degree required, ideally with engineering, information technology, or computer science concentration
  • Minimum 1 to 2 years of business experience with a focus on implementing direct sales and information technology
  • Highly desired is at least one year’s technical experience with NetSuite products
  • Technical experience with systems administration, database analysis, or web / other programming
  • An excellent communicator in both technical and non-technical contexts
  • SQL experience required


Why You Should Work at Captivate: 

Captivate offers a generous FTO (flexible time off) policy, matching 401k, commuter benefits & health insurance programs. We encourage work-life balance through team building activities, employee outings and celebratory events. If you are looking to join a growing, dynamic company with a great work environment and the opportunity to make an impact, Captivate is for you!

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