Plano 7 (31067), United States of America, Plano, Texas

UX Researcher

Here at Capital One, our goal is to fully engage our customers in order to radically change how they interact with their money. We have a UX Research team and lab and we are looking for a UX Researcher to help design, lead and conduct qualitative and quantitative user research for teams across our Messaging organization.

The UX Researcher will be responsible for creating research plans, moderating research studies, analyzing/synthesizing or leading analysis/synthesis of research projects at every stage of the product life cycle, and measuring the quality of the experiences.

Responsibilities:

• Effectively work with multiple stakeholders' interests, priorities, and expectations while working on individual research projects
• Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back
• Be willing to teach and mentor designers in various research activities
• Identify the best method or mix of methods based on research questions, timeline and resourcing
• Perform quick but thorough data analysis in order to create insightful and actionable findings
• Apply problem-solving skills to analyze situations, identify existing or potential problems and recommend solutions
• Drive impact, as measured by changes to the product design and development road map

• Strategize and position portfolio-level research plans within product road maps, business rationale, and partner priorities in order to translate business problems into human-centered problems
• Conduct qualitative and quantitative user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products
• Teach and mentor designers on a variety of research activities, including empathy interviews, concept and usability testing, co creation, diary studies, in-home interviews
• Keep an overview of all relevant content necessary for usability tasks and organize a library of user research templates and patterns for use by the group and others
• Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach
• Create energy and investment in research by sharing early and often with design, product, tech, and business partners
• Leverage analytics tools and quantitative techniques to measure success, present opportunities, and support decision-making and prioritization

• At least 3 years of UX research experience in a corporate environment
• At least 3 years of experience with Human Computer Interaction
• At least 3 years of experience with design thinking and agile methodologies

• Master's or Doctoral Degree in Human Computer Interaction, Human Factors, Behavioral Science, or Psychology
• Experience and competence in conducting quantitative research and delivering actionable insights to leadership
• 3+ years of UX research experience in a corporate or consulting capacity
• 3+ years of experience of full-life cycle research and inspection methods which occur from ethnography all the way to statistically based user testing
• 3+ years of experience working on consumer and mobile products