Systems Integrator

Plano 3 (31063), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Systems Integrator

Job Description

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

This role will be part of our Contact Center Strategy team and will support the technical design and implementation of cross-functional, multi-platform application systems with a focus on delivering efficient, reliable, resilient, scalable, and high performing solutions. The resource is accountable for partnering with business partners and various technical teams (internal and 3rd party technical teams) in identifying options, driving reviews and detailed analysis, developing solutions and providing technical direction to meet ever changing business needs. The focus for this role is supporting our Contact Center solutions, to become a world class contact with an exceptional customer experience.

General Responsibilities:

  • Supports complex troubleshooting efforts that cross multiple platforms and technical disciplines
  • Supports team to address business needs and deliver technical solutions
  • Implements standard patterns and solutions to increase design and implementation efficiency
  • Actively solicit, analyze, and negotiate customer requirements
  • Assimilate information and requirements from a variety of sources into one comprehensive view
  • Strong communication skills and ability to interact with internal IT, third party vendors, and business partners
  • Ability to learn & analyze complex, interconnected business processes / systems
  • Ability to translate requirements into technical specs for core IT teams to figure out how we are going to reach a solution
  • Ability to manage multiple tasks / projects in a fast-paced and changing environment
  • Focus on reuse, scalability, resilience and performance of the solution
  • Identify technical obstacles early and work closely with teams to find creative solutions
  • Educate team members (including BSAs, Scrum Masters and Product Owners) on capabilities and constraints of technology platforms
  • Consistently share best practices and improve processes within and across sprint teams

Basic Qualifications:

  • Bachelor’s Degree in fields such as Computer Science, Information Systems, and Engineering or military experience
  • At least 1 years of experience in Agile Development Methodology
  • At least 2 years of experience translating requirements into technical solutions.

Preferred Qualifications:

  • Master’s Degree in fields such as Computer Science, Information Systems, and Engineering or military experience
  • 1+ years of experience with common network protocols, system admin and application development
  • 3+ years Agile Development Methodology
  • 1+ years Telephony experience
  • 1+ year experience in Call Center environment best practices
  • 3+ years of experience translating business strategy and analysis into products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or


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