Support Specialist- Messaging and Collaboration

West Creek 4 (12074), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Support Specialist- Messaging and Collaboration

Are you an innovative thinker who thrives on solving problems? Are you ready for a challenging role where you can make an impact from day one? As a Senior Support Specialist at Capital One you can accomplish these things and more in one of the largest, most analytically sophisticated banks in the world. As a Senior Support Specialist you will be responsible for coordinating production support activities for all major systems and related subsystems. Your role is critical to ensuring the integrity of computer-generated data. As an essential member of the team, your responsibilities involve a deep technical understanding of architecture and environments supported.

Responsibilities of a Senior Support Specialist consist of:

  • Troubleshooting problems, involving the appropriate resources and making fixes as quickly as possible
  • Coordinating job scheduling and report distribution while contributing to data center standards, development and enforcement
  • Setting up scheduled production runs ensuring that the appropriate databases, files, job control language (JCL) and documentation are available
  • Coordinating activities with the computer operations department and user departments to ensure the integrity of the production environment
  • Participating in system design improvements and performance enhancements
  • Owning all aspects of service delivery

Basic Qualifications:

  • High School Diploma, GED or Equivalent Certification or military experience
  • At least 3 Years of IT experience
  • At least 1 year of experience in ITIL processes
  • At least 1 year of experience in Networking, WEB, Hardware, Software, or Data Center

Preferred Qualifications:

  • Bachelors Degree in Business Administration or Information Technology
  • ITIL certifications
  • 1+ year of experience in ITIL processes
  • 2+ years of experience in Application development

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at


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