Sr. Recovery Coordinator

Plano 5 (31065), United States of America, Plano, Texas

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Recovery Coordinator

Associates handle inbound or outbound calls with customers whose balances have charged off. Associates should help customers with payment arrangements that relieve them of outstanding debt balances with the company. They may do so through payment arrangements, settlements, or other tools appropriate to the situation. The goal is to help our customers find a way to move past their existing debt and get on the road to building back their credit.

General Responsibilities:

Manage inbound and outbound recovery calls

Perform account level research

Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities even though the account has charged off

Become familiar with and follow Company guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)

Attend team meetings

Update account info and complete appropriate documentation to ensure accurate records

Basic Qualifications:

High School Diploma, GED, equivalent certification or military experience

At least 1 year of experience in Call Center or Loss Mitigation

Proficient in Microsoft Office products

Preferred Qualifications:

At least 2 years call center or Loss mitigation experience

At least 1 year highest risk loss mitigation experience in Financial services or banking (repo, skip, recovery, loan modifications)

Bachelor's Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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