Sr. Production Support Engineer

Knolls 2 (12036), United States of America, Glen Allen, Virginia

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Production Support Engineer

Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions?

As a Production Support Specialist at Capital One you will be able to make an impact with one of the most dynamic organizations in the Financial Services industry.

As a Production Support Specialist you will coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. In this critical role, you will summarize issues and communicate system capabilities or limitations.

Responsibilities of a Production Support Specialist include: – Analyzing and resolving production issues while documenting and following up on all shift turnover issues – Monitoring the library to ensure proper generation of data files are available for production runs and tracking resolution. – Ensuring that up-to-date job control language (JCL) is maintained and documented for each program that is part of the scheduled production run. – Participating in projects and ensuring support requirements are met prior to production rollout – Contributing to job scheduling and report distribution as well as data center standards development and enforcement – Monitoring system capacity and/or performance issues Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions?

Basic Qualifications:

  • Associate’s Degree or military experience
  • At least 2 years of experience in Application Technical Support
  • At least 5 years of experience in Network Support
  • At least 2 years of experience in Field Computer Technician
  • At least 1 year of experience in Reporting and Analysis

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science
  • 2+ years of experience in Application Technical Support
  • 10+ Years of experience in Network Support
  • 5+ years of experience in Field Computer Technician
  • 2+ years of experience in Reporting and Analysis

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-304-9102 or


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