Sr. Process Associate - ATM Kiosk Channel

Knolls 5 (12022), United States of America, Glen Allen, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Process Associate - ATM Kiosk Channel

The Capital One ATM Kiosk Channel is looking for a well qualified ATM industry practitioner to lead improvement efforts for the ATM monitoring and dispatching capability. The primary goal of this role is to execute and improve the ATM monitoring strategy for Capital One's ATM fleet. Capital One currently has ~ 1900 ATMs throughout its national banking footprint. The fleet offers both cash withdraw and enhanced image deposit functionality with additional capabilities coming in the near future.

This candidate will partner with Capital One IT, 3rd party suppliers, and internal stakeholders to deliver continuous improvement efforts within the current ATM monitoring system, and to improve the quality of the ATM performance and customer experience of Capital One's ATM fleet.

This is a fast paced operational environment, so the ideal candidate will be able to manage multiple priorities, is extremely detail oriented and analytical, and is comfortable communicating with a broad audience including senior stakeholders as well as 3rd party suppliers.


-Support ATM Kiosk Management in achieving a well managed status for ATM

-Work with team to realize the monitoring strategy and opportunity roadmap to optimize the existing hardware performance while we deploy new ATM capabilities
-Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction

-Responsible for on-going governance and management of monitoring standards and tool
-Identify improvement opportunities to increase capture rate of ATM outages and improve operational quality
-Support future channel volume growth as needed

-Develop monitoring metrics and dashboards to measure and publish fleet performance
-Responsible for on-going research into hardware outages and ensuring appropriate actions are taken to deliver fleet performance improvements

-Manage the deliver and implementation of the new monitoring initiatives through execution, ensuring alignment with all stakeholders
-Identify and implement Value Stream based process improvements to improve customer experience and increase Bank efficiency

Basic Qualifications:

  • Bachelors Degree or Military Experience
  • At least 2 years of experience in Business Process Management or at least 2 years of experience in Project Management

Preferred Qualifications:
  • Bachelors Degree in any quantitative field such as Engineering, Math, Finance, Business, Economics, Sciences
  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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