Sr. Manager, Regional Security Operations

NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Manager, Regional Security Operations

Sr. Manager, Regional Operations will assume leadership of security for the North-East Region and all company owned or leased properties in the area including those in Wilmington and Canada. The individual in this role will report to the Director of Global Security and will be responsible for developing, documenting and implementing all aspects of a comprehensive security program (physical and technical security, life safety, facility assessment, guard force operation, interagency liaison, etc.) for facilities within the region.

The Sr. Manager will have significant influence working in a highly complex and collaborative culture and environment, creating opportunity for strategic execution and operation within the security programs, other staff groups and lines of business. The director develops and provides comprehensive security management solutions to ensure the security and safety of Capital One Financial (COF) assets and associates and may supervise directly, or indirectly, security staff members across various security engagements.

The Sr. Manager leads security projects of high technical complexity and high-risk profile and is viewed as an authority in his or her area of expertise. He or she is responsible for building and maintaining relationships with senior management in area of responsibility, as well as interacting with internal and external stakeholders such as property managers, local and federal law enforcement and external security experts. The Sr. Manager consults with various stakeholders on security risks and implements solutions as necessary.

The Sr. Manager is responsible for keeping management informed of major accomplishments, issues and concerns while following company policies and sound risk management practices. The Sr. Manager will maintain all organizational and professional ethical standards, work independently under minimal supervision, and will exercise extensive latitude for initiative and independent judgment.

Our ideal candidate:

  • Demonstrates a profound sense of ethics, integrity, and confidentiality-adhering to a core set of values in good times and in bad consistent with Capital One's vision and values.
  • Possesses an "Analytical Mindset" able to identify and analyze issues and gather information to determine causes and possible solutions.
  • Recognizes, dimensions and contextualizes risk. Is a proven innovator and creative problem-solver.
  • Navigates ambiguity and exercises a moderate degree of autonomy in decision making.
  • Is adaptable to, and champions change. Possesses a "Customer Focused" business acumen and influences strategically.
  • Demonstrates a "learning agility" to remain current in subject matter expertise. Finds common ground and viable solutions to complex problems in a compelling manner while maintaining a professional composure. Influences across a diverse discipline in a collaborative, risk aware manner.
  • Embraces accelerated learning and application of non-traditional security skills such as "big data" concepts, data analytics, "all things digital", etc.
  • Embraces and adopts both "User Experience & Design thinking" principles into all aspects of work.


Directs coordinates and manages the regions complex security program including site operations, physical security matters, life safety management and implementation, first responder liaison, guard force management, and other activities to ensure the protection of all people, property and assets.

Forges partnerships with Global Security Services colleagues and external clients on the safety-related programs that he/she manages including EMS and law enforcement agencies.

Partners with the COF real estate and property management department, Work Place Solutions on all security related aspects for construction projects underway in North East Region and subsequently the operationalization of those endeavors.

Designs and presents strategic plans for the services and programs for which he or she is responsible.

Liaisons with the broader security organization when necessary to ensure consistency in approach and the leveraging of SME's where applicable and available.

Designs, develops and implements solid business and value measure, metrics, trending and benchmarking.

Basic Qualifications:

Bachelor's degree or military experience

At least 8 years of security management experience

At least 8 years of security risk consulting experience or a combination of 8 years of security management and security risk consulting experience

At least 5 years of security experience to include the management of a headquarters site and retail locations

At least 5 years of experience with integrated physical security systems and life safety systems

Preferred Qualifications:

Security, risk or life safety certification including CPP, PSP or CISSP

At least 10 years of security management experience or 10+ years of security risk consulting experience

At least 10 years of security experience to include the management of a headquarters site

Fluent in French

International expertise in Canada

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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