Sr. Manager- Product Management- (Multi-channel Experience)

McLean 2 (19052), United States of America, McLean, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Manager- Product Management- (Multi-channel Experience)

Senior Manager, Business Product Management, Multi-Channel

General Responsibilities:

  • Lead our Channel Architecture agenda to enable and optimize phone servicing and operations
  • Build and manage telephony structure and support to enable innovative and intelligent routing
  • Imagine and execute an automation agenda
  • Serve as inspiring people leader


Basic Qualifications:
  • Bachelor's Degree or military experience
  • At least 2 years of experience in Product management
  • At least 1 year of experience in Process management
  • At least 1 year of experience in Project management
  • At least 1 year of experience in People management
  • At least 1 year of experience in Relationship management


Preferred Qualifications:
  • Master's Degree in Business Management or Process Management or Project Management
  • Certified in Lean, or Agile, or Six Sigma, CRCM, CIPP, or Business Process Management
  • 2+ years of experience in Technical Tooling
  • 2 +years of experience in Project management
  • 2+ years of experience in People management
  • 2+ years of experience in Relationship management


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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