Sr. Manager, Product Management - Customer Servicing Site & App Platform

Towers Crescent (12066), United States of America, Vienna, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Manager, Product Management - Customer Servicing Site & App Platform

More than 60 million customers rely on us every day to enable fast, frictionless access to their money and empower them with tools, insights, and support so they have healthy financial futures. That's why we're here-a bold team of digital entrepreneurs, designers, analysts and engineers working to make a difference in people's lives. Maybe you should be here, too.

We are looking for a Digital Product Leader to build out the next generation of digital experiences and developer tools. You will have the rare opportunity to work at the vanguard of web, mobile, and digital platforms. Successful candidates will be comfortable delving into technical topics, producing thoughtful analysis, and presenting to a wide range of executive stakeholders. You will conceptualize, define and deliver the foundation of Capital One's web, mobile, and digital platforms, bridging the gap between business and engineering.

Candidates will have the following:

  • Demonstrated experience improving digital user interfaces through various tools and techniques
  • Experience in a product group focusing on web or mobile applications for a few years is
  • The ability to deliver on those insights obtained through customer research and interaction data by driving product vision and strategy to position our digital products alongside our core financial products
  • You have built and grown products in the cloud - you believe in the ability of data to power innovation.
  • Demonstrated record of success inventing and launching features


Specific role responsibilities include:
  • Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and user interface design for platform and product enhancements; activities to include business case analysis, obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, and working with technology team to deliver the enhancement that generates business value
  • Support product initiatives and customer experience from ideation to rollout
  • Closely collaborate with the UI design, analytics, technology, compliance, operations, and lines of business to understand the feasibility of the solution and subsequently drive delivery of the solution
  • Drive day-to-day prioritization of work operations, projects and scope; troubleshoot reported issues and escalate when appropriate
  • Work with a cross-functional team to translate customer needs and technology directions into new or enhanced features and services
  • Support Compliance and Legal with enterprise standards, processes and policies
  • Collaborate to define, analyze and communicate product roadmap alignment with business objectives as supported with business cases, market research, customer data and competitive analysis
  • Gather customer feedback to validate that the product works against stated metrics
  • Monitor service level agreements to maximize value to the business
  • Contribute to continuous improvement of product ownership and other agile processes
  • Manage and develop a team of product managers


If those things up there sound like you, and you can check the box on these things down here, let's talk. Send us your information and let's see what you have:

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 5 years of experience in digital product management

Preferred Qualifications:

- Bachelor's Degree in Computer Science or Engineering

- MBA or Master's degree

- 3+ years of experience translating business strategy and analysis into consumer facing digital products

- 3+ years of experience in Agile product management

-2+ years of experience managing people

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


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